What are the responsibilities and job description for the Billing Specialist II position at ServiceMaster Restoration Services?
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Billing Specialist II plays a key role in ensuring accurate and profitable billing processes within the restoration industry. This position is responsible for preparing complete billing packages across various platforms while adhering to insurance carrier, third-party administrator, and customer service level agreements (SLAs). The ideal candidate will collaborate with internal teams and external adjusters to ensure timely approvals and foster long-term business relationships.
Responsibilities
- Create profitable and complete billing packages on all billing platforms.
- Adhere to insurance carrier, third-party administrator, and customer SLAs.
- Consistently completing all compliance tasks on time and basic line-item initial uploads within job tracking systems.
- Build great relationships with insurance adjusters to help ensure repeat business built on trust.
- Collaborate with internal project managers, job coordinators, and production teams to create timely and accurate bills while providing constructive feedback.
- Track billing packages until client approval.
- Attend and participate in all training and meeting sessions as assigned.
- Complete on-call duties as assigned.
- Other duties as assigned or apparent.
Skills/Qualifications
Required
- Bachelor’s degree, or equivalent disaster restoration industry experience.
- Strong organizational skills; ability to effectively prioritize competing responsibilities with the highest attention to detail.
- Customer-centric attitude serving our (home/business owner) policyholders and insurance adjusters.
- Desire to excel in a fast-paced 24/7/365 emergency services (disaster restoration) business.
- Xactware proficiency.
- General computer proficiency—e.g., email, MS Office, CRM software, etc.
Work Environment
This role is 100% remote.
Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and sit for extended periods of time.
Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
- 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
- Health Insurance: Access quality medical coverage to keep you and your family healthy.
- Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
- Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
- Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
- Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
- Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
- Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
