What are the responsibilities and job description for the Human Resources Generalist position at ServiceMaster Restoration Services?
About Us
Welcome to ServiceMaster Clean, a leader in the commercial cleaning industry dedicated to providing top quality cleaning services that create healthier and more productive environments for businesses and organizations. Our mission is to deliver exceptional cleaning solutions with integrity, expertise, and care, ensuring that every space we service is not only spotless but also a place where people can thrive.
Our company culture is built on teamwork, innovation, and a passion for delivering outstanding results. We foster a supportive and inclusive work environment where every team member has the opportunity to grow, contribute their skills, and make a meaningful impact. At ServiceMaster Clean, we value continuous learning and encourage professional development to stay at the forefront of the ever-evolving cleaning industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, embraces excellence, and takes pride in making a difference one clean space at a time.
Position Summary
The HR Generalist is responsible for overseeing key human resources functions, including employee relations, performance management, policy implementation, and compliance with labor laws. This role supports the organization by developing and maintaining HR programs that promote a positive workplace culture, employee engagement, and operational efficiency. The HR Generalist will collaborate closely with leadership to provide strategic guidance, manage workplace investigations, oversee workers’ compensation processes, and enhance training and development initiatives.
Responsibilities
- Serve as a primary point of contact for employee concerns, conducting investigations and resolving workplace issues professionally.
- Develop, communicate, and enforce HR policies and procedures in alignment with company goals and labor laws.
- Guide managers in coaching, disciplinary actions, and performance improvement plans to enhance employee effectiveness.
- Foster a positive work environment through recognition programs, team-building activities, and employee development initiatives.
- Ensure adherence to federal and state employment laws, including ADA, FMLA, FLSA, harassment, and discrimination, providing expert guidance to leadership.
- Oversee workplace safety programs, manage workers’ compensation claims, and facilitate return-to-work processes.
- Assist in the design and execution of employee training programs to enhance skills, leadership capabilities, and compliance awareness.
- Monitor HR metrics such as turnover, engagement, and performance trends, providing strategic recommendations for continuous improvement.
- Handle unemployment claims, coordinate responses to state agencies, and support benefits administration when needed.
- Other duties as assigned or apparent.
Skills/Qualifications
Required
- Excellent interpersonal, communication, and conflict-resolution skills with the ability to work across all levels of an organization.
- Attention to detail.
- Excellent problem-solving skills.
- Proficient in Microsoft Office Suite.
- Outstanding verbal and written communication skills.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Valid Driver’s License
- Bilingual in English and Spanish, with strong verbal and written communication skills in both languages.
- Four to six years of HR experience with a focus on employee relations, policy enforcement, and compliance.
- A Bachelor's degree in Human Resources, Business Administration, or a related field is preferred but may be substituted with equivalent experience.
Preferred
- Experience with HRIS systems.
- Previous experience working in the Restoration or Clean industry is a plus.
- Strong knowledge of employment laws and HR best practices in a multi-state environment.
Work Environment
This role is in an office work environment. This position will primarily be indoors, working near or around other individuals in an office setting.
Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and sit for extended periods of time.
Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
Health Insurance: Access quality medical coverage to keep you and your family healthy.
Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position.
Applicants must be authorized to work in the United States without the need for current or future sponsorship.
