What are the responsibilities and job description for the Project Coordinator position at ServiceMaster Restoration Services?
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
· Reviews, proofs, and finalizes each job scope of work with adjusters and clients
· Projects collections on jobs
· Completes an accurate estimate with listings of all items required to complete the repair or mitigation work
· Reviews completed files for profitability and accuracy of the original scope of work
· Attends all Company meetings and functions required of the position
· Recruits, establishes rapport and contracts with specialized subcontractors
· Provides quick and accurate responses to adjusters, agent property managers, tenants and other concerned parties
· Makes initial contact with the insured and the adjuster
· Manages details of multiple projects in an organized and efficient manner
· Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation
· Implements best practices to aid the Company in meetings its vision and mission and in achieving Company goals
· Writes scopes of work for water damage, emergencies, reconstruction, and cleaning estimates, periodically
· Holds responsibility for project coordination/estimation outcomes and issues
· Assists in problem-solving and motivating team members to improve Company efficiencies
· Works with the Project Manager and Office Administration to collect on debts for all projects, as needed
· Respects and maintains the confidentiality of company, client, and personnel information
· Other duties as assigned
Skills/Qualifications
Required
· Sell jobs
· Work on-call and in all emergency situations, as needed
· Communicate and coordinate with the Team for timely job completion
· Write accurate estimates for projects and scopes of work
· Manage multiple projects at a time while paying strict attention to detail
· Coordinate & estimate projects to consistently achieve a high degree of profitability
· Provide exemplary customer service to clients, employees and vendors
· Generate timely information and reports with accuracy and efficiency
· Develop and implement policies and procedures for the Company
· Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion
· Make progress toward the Company vision
· Manage crises as they occur. Assist in solving problems and in making this a more effective Company
· Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language
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