What are the responsibilities and job description for the Director Chief of Staff Strategic Finance position at ServiceNow?

What you get to do in this role :

As Director Chief of Staff to the SVP Strategic Finance you have a key role blending strategic thinking with operational execution. In this critical role you will work closely with the SVP and her leadership team to provide strategic support facilitate communication and collaboration drive operational efficiency and ensure the successful execution of key initiatives within the Finance organization. Reporting directly to the SVP this role is essential in driving critical organizational priorities and acting as a principal architect in developing and nurturing the teams culture and overall wellbeing.

Strategize :

Partner closely with the SVP and her leadership team to develop the annual and multiyear objectives that align with companywide and overall Finance goals
Manage daytoday operations ensuring successful execution against its strategy objectives and roadmap of initiatives focused on transforming Strategic Finance
Be in the know; have a pulse into the organization that influences the development of actions strategies and deliverables to ensure strong wellbeing and engagement

Drive Team Leadership and Development :

Partner with HR to develop a highperforming team Strategic Finance Sr. Leadership Team

Foster a collaborative and resultsoriented culture

Drive Learning and development strategy and execution both internal to Strategic Finance and in partnership with company learning and development initiatives

Drive EVS action plans across Strategic Finance

Facilitate career pathing and development across Strategic Finance including developing and managing succession plans for Strategic Finance Leadership and key roles

Partner with HR to develop and execute a workforce plan that will ensure Strategic Finance will have the right skills at the right levels in the best cost locations

Communicate & Drive Change :

Champion the purpose and culture of Finance and the company

Craft and deliver highimpact communications on behalf of the SVP and Leadership team

Communicate Strategic Finance priorities activities and results to the larger organization while ensuring deliverables are met

Establish excellent working relationships with the Finance Leadership and other key stakeholders

Be a change agent; Partner with HR to develop and drive a change management plan that will enable the Transformation Vision of Strategic Finance

Project Management :

Rhythm of Business : Run town halls leadership meetings offsites and workshops in addition to driving special projects

Own programming for SVP staff meetings to maximum effectiveness including agenda notes actions and reporting

Oversee and manage key projects ensuring timely delivery and alignment with organizational goals

Develop content for QBRs SVP presentations and other regular updates with key stakeholders. Take lead in managing budget.

Coordinate crossfunctional teams to drive project success

Anticipate and address the needs of the SVP ensuring their time is optimized for strategic priorities; work closely with the SVPs executive assistant to develop a process to effectively manage the SVPs time

Qualifications :

To be successful in this role you have :

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.

Prior experience as a Chief of Staff is highly important

Tech industry and finance functional experience

Discretion executive presence strong communication skills

Superb leadership and influencing skills

Experience building and leading highperforming teams either in a direct or matrixed capacity

Ability to motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups

Project management experience with a track record of successful project delivery

Problemsolver mindset

Sharp business judgment ability to see the big picture anticipate and prioritize

Ability to manage change and ambiguity with an actionorientation / drive; must thrive in a dynamic environment

High energy strong work ethic disciplined execution skills willingness to do whatever it takes to deliver results

Bachelors degree in business management or a related field. 810 years of experience

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $173100 $302900 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work : Employment Type :

Fulltime

Salary : $173,100 - $302,900

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Director Chief of Staff Strategic Finance

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