Senior Manager Move Administration - Cloud Infrastructure

ServiceNow seeks a Senior Manager to lead the newly formed Move Administration team.

This individual will be responsible for providing daytoday operational leadership to a team of 3 globally distributed Move Administrators ( US / EMEA / APAC) in pursuit of delivering an exceptional customer experience for our customers who have chosen to move their instances from our Commercial Cloud to one of our Hyper Sclater partners or who have recently purchased our Raptor Database option. This will be achieved by providing transparent and confidenceinspiring communication  to our customers

In addition to their daytoday responsibilities they will be responsible for the teams strategic direction building and fostering a customerfirst culture and building critical partnerships with other teams within GCS and UTG.

Qualifications :

To be successful in this role you have :

• 8 years experience with data center cloud infrastructure
• 4 years of experience managing a team within cloud infrastructure domain
• Previous experience supporting Software as a Service (SaaS) Platform as a Service (PaaS) or Infrastructure as a Service (IaaS) for enterprise customers.
• Ability to effectively communicate across all organizational levels to include executives managers peers and customers.
• Outstanding verbal written and interpersonal communication skills. Specifically the ability to explain technical issues in a concise and complete manner.
• Attention to detail and the ability to communicate the right level of detail to the right audience.
• Align teams collaborate with crossfunctional stakeholders and deliver on multiple complex projects.
• Help drive team and organizational goals while also delivering on immediate operational demands.
• Ability to work independently or lead in an ambiguous fastpaced environment.
• Selfstarter with strong technical skills and an ability to learn new technologies quickly.
• Have a working knowledge of ITIL preferably ITIL v3 specifically Change Incident and Problem Management.
• Familiarity with ServiceNow or similar workflow product.
• Background with systems engineering systems administration custom automations lifecycle or ad hoc project management is preferred.

GCS23

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $152700 $267300 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Employment Type :

Fulltime

Salary : $152,700 - $267,300