What are the responsibilities and job description for the Solutions Consultant - Workplace Service Delivery: Employee Experience Locations: East/Central position at ServiceNow?
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a strategic member of our presales team you will have a major impact on our success. As an Employee Experience/Workplace Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value. Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential.
What you get to do in this role:
- Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Workplace Service Delivery solution
- Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
- Help develop programs that enable our sales colleagues to communicate the value of Workplace Service Delivery on the ServiceNow platform
- Establish yourself as both a domain and solution expert in the eyes your audiences
- Be willing to broaden your expertise as we continue to develop solutions for facilities
- Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
- Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
- Stay current on competitive analyses and trends impacting the workspace
- Communicate with both business and technical decision makers
- Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.
Qualifications
To be successful in this role, we need someone who has:
- A complete and thorough understanding of the needs and challenges facing today’s real estate, facilities, and workplace organizations
- 7 years of Solution Consulting experience working with Integrated Workplace Management Systems (IWMS), workspace, and facilities management solutions or comparable experience working with the ServiceNow Platform
- 5 years working with Integrated Workplace Management Systems (IWMS), workspace, and facilities management solutions - SaaS experience is preferable
- Proven pre-sales skills: excellent communication skills in speaking to relevant value in a way that’s compelling and memorable
- Passionate about evangelizing our capabilities across internal communication platforms
- Ability to establish credibility with executives, business decision makers, and technical influencers
- Self-starter; ability to effectively complete tasks and projects with minimal supervision
- Proficiency with the ServiceNow Platform or prior and current technical expertise in web technology and the ability to learn new technology.
- Experience working collaboratively with product management, product marketing and product development
- Ability to effectively communicate the ServiceNow value proposition and key differentiators to prospects
- A high degree of passion, energy, drive and willingness to travel frequently (approximately 40% regional travel)
- Flexible with creative problem-solving skills
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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