Desktop Support Tech

ServicePoint is currently in search of 1 Level 1 Desktop Support Technician for a three-month contract, with potential extensions, requiring 100% on-site presence in Denver CO

• Candidates must possess a valid driver’s license and have access to a personal vehicle, as mileage will be reimbursed at the national average, and parking expenses will also be covered.
• Public transportation options are acceptable as an alternative.

Position Overview:

In the role of Level 1 Desktop Support Technician, the primary responsibility will involve conducting desk equipment checks across various buildings. The successful candidate will be a motivated self-starter, exhibiting a friendly and engaging demeanor towards both customers and colleagues, thereby fostering a company culture that emphasizes diverse service delivery in IT and AV environments.

This position necessitates working in a fast-paced atmosphere, where the technician will be expected to embrace innovation and process enhancements. Reporting to the on-site lead, the technician must demonstrate comfort in both autonomous and collaborative work settings.

Key Responsibilities:

• Execute desk equipment checks and verifies current configurations against established standards.
• Follow task lists or individual work orders for desk audits and installations.
• Adhere to scripted protocols for hardware installations and perform systematic tests to ensure all equipment functions correctly.
• Carry out basic repairs, including the replacement of missing or defective cables, adaptors, and remote controls.
• Utilize the customer system to raise tickets for all equipment-related issues.
• Complete and upload all relevant forms to the customer’s record repository.
• Maintain comprehensive logs and documentation for reporting purposes.
• Abide by company policies, safety regulations, and business guidelines.
• Engage in professional communication with clients and colleagues.
• Operate manual and powered material handling equipment as required.
• Undertake additional duties as assigned.

Required Qualifications:

• A minimum of one year of customer service experience is mandatory.
• While prior experience with IT equipment and peripherals is advantageous, a positive attitude and a strong commitment to task completion are paramount.
• Strong verbal and written communication skills are essential.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word, is required, along with a working knowledge of Microsoft Windows.
• Competency in keyboarding and Windows environment PC skills is necessary.
• The ability to effectively operate independently or within a team in a dynamic setting is critical.
• Capability to manage multiple functional tasks concurrently.
• Compliance with the employer's attendance policy is expected.
• A willingness to participate in cross-training for additional job functions is preferred.
• Excellent problem-solving skills are a must.
• Availability to work Monday through Friday from 7:00 AM to 3:30 PM, with the potential for overtime and weekend shifts as required.
• A high school diploma or equivalent is mandatory.

Location Details:

Technicians will log into the client’s internal system daily to receive their assigned tasks. Although the duties will remain consistent, the specific locations within the metropolitan area may vary. Technicians will utilize their personal vehicles to travel to client sites, with mileage and parking expenses reimbursed.

Schedule:

• Standard working hours are from 7:00 AM to 3:30 PM local time.

Interview Process:

• The selection process consists of a single-step interview, conducted via video with the Team Lead.

Start Date:

• The position is available for immediate hire.

Additional Considerations:

Technicians will be assigned to Amazon locations, and it is crucial to ascertain whether candidates have previously worked for Amazon. If they have, they must confirm that their departure was under positive circumstances, which should be included in their application documentation.