Front Desk Concierge - SAGE Center at Edie Windsor

SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual, and transgender (LGBTQ ) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ older people, and provides cultural competency training for aging providers and LGBTQ organizations, largely through its National Resource Center on LGBTQ Aging and its growing social entrepreneurship project. With offices in New York City, Washington, DC, and Chicago, SAGE coordinates a growing network of 27 SAGE affiliates in 20 states and the District of Columbia.

Position Responsibilities:

• Answer telephone, screen, and direct calls
• Take and relay messages (when needed)
• Provide information to callers
• Greet persons entering the SAGE Stonewall Center
• Direct persons to the correct destination
• Deal with queries from the public/participants
• Receive and sort mail and deliveries/notify recipients
• Take note of employee availability and be aware of special instructions on how to handle phone calls
• Maintain a clean and organized reception area

SAGE Center Specific Tasks and Responsibilities:

• Register new SAGE Center Participants (guiding participants in filling out the registration form, taking photos, assigning key tags, etc.)
• Showing new SAGE Center Participants around the SAGE Center (giving the tour and explaining about the SAGE Center)
• Maintain registration lists/RSVP lists for SAGE Center events/activities (both paid and unpaid)
• Managing and entering data STARS, specifically Information and referral deliverables as directed by the Site Director
• Opening up the SAGE Center/ Closing up the SAGE Center
• Have a general knowledge of program times and locations; understand how to read and explain calendars and schedules

Qualifications:

• Work independently, ability to always display a mature manner and exercise discretion, Excellent communication skills, Finesse when dealing with people, Knowledge of Outlet Express,
• Ability to learn and adapt to new systems/ technologies, Skilled in following verbal or written instructions, Flexibility, Positive attitude,
• A keen sense of humor

Educational Requirements:

• High School Diploma

Reports to: Site Director
Status: Full-time – 12:00 to 8:00 pm
Location: Manhattan, NY
Salary range: $38,000-$41,500

Equal Employment Opportunity
SAGE is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, concerning all matters concerning employment.