What are the responsibilities and job description for the Office Manager position at Services For The Underserved, Inc.?
The Office Manager will possess strong supervisor skills to oversee daily operations of the clinic including, scheduling, reception and administrative support. As a member of S:US you are committed to acting with integrity, as demonstrated by treating people consistently, honestly and fairly to help them achieve their own goals and the goals of the agency.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Supervision of all front desk staff and medical schedulers including full time, part time and volunteer staff.
- Oversee schedule of all provider and support staff.
- Approve timesheets of all Medical Schedulers; approve time off requests for Medical Schedulers
- Ensure that all authorizations are completed
- Track No Shows and coordinate outreach efforts.
- Respond to requests for Medical Records and Requests for Information
- Ensure Corporate Compliance standards are adhered to including ensuring that Privacy Act Notices and HIPPA notices are completed and properly filed
- Ensure clinic records and related materials are accurately filed
- Cover front desk/scheduling responsibilities during staff absences which may require flexibility in work schedule
- Manage MetroCard’s: ordering, storage, distribution and reconciliation.
- Order all program and office supplies; manage clinic petty cash and other routine expenditures.
- Provide Recovery Center Maintenance Staff with instructions and guidance. Report repair needs to Central Maintenance
- Report and track any Office Equipment repair needs
- Manage patient Co Payment tracking
- Manage provider Credentialing
- Troubleshoot consumer Entitlements problems as related to Medicaid Eligibility
- Review monthly encounter data to determine readiness for review by Quality Assurance (QA) and for submission to SUS third party billing vendor;
- Facilitate communication between Billing Specialist in Finance Department and Providers to correct any coding issues in EHR identified in Issue Tracker and/or Denials
- Provide reports to the Clinic Director, Clinic Supervisor, and Vice President about clinic services, kept appointments, productivity, etc.
- Develop expertise in the Electronic Health Record (EHR) to provide training and support to providers and medical schedulers.
- Responds to consumer needs promptly, accurately and with courtesy and respect
- Represents the organization in a positive and appropriate manner to outside resources
- Supports the mission and values
- High School Diploma or equivalent
- A minimum of three years’ experience in an administrative setting
PREFERRED QUALIFICATIONS & SKILLS
- College or continuing education preferred
- Bilingual English/Spanish speaking preferred
- Some knowledge/experience working in the social service or related field is preferred
- Computer literate in Microsoft suite, skill sets in Word, Excel, and Outlook
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Talent Acquisition at talentacquisition@sus.org
ID: 2025-16677Salary : $42,000 - $47,000
