General Manager - Bitty & Beau's Coffee

Job Summary

This job contributes to Bitty & Beau's Coffee success by leading all team members in the efficient and profitable operation of Bitty & Beau's Coffee while creating and maintaining an exceptional experience for our customers. The General Manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, staffing and scheduling), ensuring customer satisfaction and product quality and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Bitty & Beau's Coffee guiding principles.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.

• Uses all operational tools to plan for and achieve operational excellence in the store.

• Actively manages team members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team member performance. Manages ongoing team member performance using performance management tools to support organizational objectives.

• Drives the implementation of company programs by developing action plans and directly motivating and instructing team members to implement them to meet operational and organizational objectives.

• Provides coaching and direction to team members to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team members to achieve operational goals.

Additional Duties and Responsibilities

• Displays a customer comes first attitude by training and holding team members accountable for delivering nationally recognized customer service.

• Attends community events to promote and develop relationships to integrate with the community and grow sales.

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.

• Solicits customer feedback to understand customer needs and the needs of the local community.

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.

• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the team members. Communicates clearly, concisely and accurately in order to ensure effective store operations.

• Ensures adherence to applicable wage and hour laws for nonexempt team members and minors.

• Develops and maintains positive relationships with team members by understanding and addressing individual motivation, needs and concerns.

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• Bachelor's degree required with a major in Food and Hospitality Management preferred. Degree can be substituted with at least 5 years management experience in Food and Hospitality.

• At least 3 years' previous experience managing others required.

• Restaurant or retail experience preferred.

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills.

• Ability to delegate effectively.

• Ability to interact well with a diverse population.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

**You are applying for work with a franchisee of Bitty & Beau's Coffee, not Bitty & Beau's Coffee Brand, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.**

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information