What are the responsibilities and job description for the Implementation Manager position at ServiceTitan?
A company is looking for an SMB Implementation Manager for the New Trades team.Key ResponsibilitiesServe as a point of contact for customers during a 6-8 week implementation programPrepare and manage project management materials while keeping customers on track for go-liveConduct live sessions with customers and troubleshoot software and hardware issuesRequired QualificationsAt least 2 years of relevant experience or knowledge in the Home Service industryExperience in troubleshooting software issuesExceptional project management skills with the ability to multitaskStrong customer relationship skills with a focus on excellent serviceFamiliarity with SaaS business models is a plus
