What are the responsibilities and job description for the Implementation Manager position at Versaterm?
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.
The Role
We are seeking a customer-centric, detail-driven Implementation Manager to ensure that we are providing a smooth, efficient, and professional deployment process for our customers. The Implementation Manager will work as the primary deployment project manager directly with agency stakeholders, ensuring they successfully deploy in a thorough and timely manner.
This is a fully remote position. Occasional travel for on-site deployments may be required.
Implementation Managers play a key role in realizing Versaterm's mission by delivering the highest quality deployment experiences. The Operations team averages scores above 4.8 out of 5 on survey questions related to agency satisfaction with the deployment experience.
What You'll Do
Main responsibilities, but not limited to:
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.
The Role
We are seeking a customer-centric, detail-driven Implementation Manager to ensure that we are providing a smooth, efficient, and professional deployment process for our customers. The Implementation Manager will work as the primary deployment project manager directly with agency stakeholders, ensuring they successfully deploy in a thorough and timely manner.
This is a fully remote position. Occasional travel for on-site deployments may be required.
Implementation Managers play a key role in realizing Versaterm's mission by delivering the highest quality deployment experiences. The Operations team averages scores above 4.8 out of 5 on survey questions related to agency satisfaction with the deployment experience.
What You'll Do
Main responsibilities, but not limited to:
- Oversee 6–10 concurrent customer deployments as the primary point-of-contact and project manager from post-sale to product launch
- Manage deployment of multiple different Versaterm Public Safety products
- Develop detailed project planning documents following PMI's Project Management Body of Knowledge (PMBOK)
- Organize project milestones, collaborating with customer stakeholders and the assigned Integrations Engineer and/or Partner Success Manager
- Ensure complete documentation of customer notes and accurate communication of customer needs
- Interface with product, engineering, customer success, and sales teams as needed
- Prepare and conduct customer-facing meetings, presentations, status reports, and kickoffs (primarily via Microsoft Teams)
- Coordinate the implementation of customer upsells, migrations, and post-launch enhancement projects
- 2 years of experience in a customer-facing, project management role
- Excellent written and verbal communication skills
- Excellent project management and customer-facing skills
- Proficiency with Excel, Google Sheets
- Proficiency with PowerPoint, Keynote, or similar programs
- A passion for details, keeping customers happy, and project management
- A desire to help public safety agencies and their communities
- Ability to pass a criminal background check
- 2 years of experience in a customer-facing, project management role
- Excellent written and verbal communication skills
- Excellent project management and customer-facing skills
- Proficiency with Excel, Google Sheets
- Proficiency with PowerPoint, Keynote, or similar programs
- A passion for details, keeping customers happy, and project management
- A desire to help public safety agencies and their communities
- Ability to pass a criminal background check
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.
