What are the responsibilities and job description for the IT Support Engineer position at Servomex?
Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Servomex are excited to be creating a new role based out of our US Technical Center in Woburn, MA for an IT Support Engineer. Our new colleague will provide on-site and remote support to Users as part of a global IT Team. Reporting to the Global IT team in the UK, the successful candidate will have a great flair to communicate ideas and stay abreast of new technologies for evolution. Additionally, they will be responsible for administering and delivering high quality infrastructure solutions, which align to business goals and objectives - in both a technical and operational capacity.
A unique and super opportunity for an individual with IT support / service experience to join our great and committed team, whilst growing their career within a reputable and well-established global organization.
My Journey with Servomex : A Positive and Transformative Experience"- Carol Tuscano, Senior V&V Engineer
Servomex is committed to creating a diverse and inclusive environment and ensuring the health and wellbeing of its workforce; we are proud to have created a positive workplace where employees feel supported and able to bring their whole selves to work.
About the Opportunity :
- Ticket logging / updating (incidents / requests) - taking ownership of end user faults and bring them to a successful resolution.
- Provide onsite IT support to end-users at our US office locations.
- Provide remote support to users on the Global ServiceDesk with technical issues when raised and bring them to a successful resolution.
- Maintaining, updating, and improving a single source of truth for our asset and Inventory management system.
- User support : Windows OS, MS Office suite, Linux, 3rd party applications, network printing.
- Document processes and solutions to support the business, and inter-department projects.
- User and access administration in Active Directory, SAP, O365, Azure.
- Design, build, document, monitor and operate infrastructure to support business processes, whilst adhering to security best practices.
- Install, upgrade, maintain software for end user and infrastructure assets (PCs, Servers, Hypervisors, SAN(s), NAS(s), IoT, IIoT).
- Identify required software / hardware for EOL, upgrades and evolution of estate.
- Design, test, operate and optimise the desktop environment.
- Support core infrastructure : LAN, WAN, WLAN, SD-WAN, VoIP, IoT, IIoT.
- Research, identify, and purchase software / hardware as required.
- Maintain and administer backup technologies and operations (cloud and on-prem); virtualisation, disk, proxy, tape, disaster recovery.
About your Talent :
Proven knowledge in the installation, configuration, and troubleshooting in the following areas is required :
Additionally :
Essential Qualifications :
Desirable skills and qualifications :
Location : Woburn, MA.
Job Type : Full-time, permanent.
Work Schedule : Monday - Friday (flexible start times). 40-hour week - hybrid working arrangement available.
Salary : $80,000 to $90,000 : Servomex considers several factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits :
We are happy to consider any reasonable adjustments that candidates with a disability may need during the recruitment process and you will be asked whether you require any such adjustments during the application process. Please note we will also make reasonable adjustments wherever possible to enable employees to complete their roles to the best of their ability.
Job reference : DH-USTC-477R
When you join Servomex, you can rest assured that your health and wellbeing will be of the utmost importance to us. Servomex takes the wellbeing of its employees very seriously, encouraging openness, flexibility, a healthy work-life balance, and support when needed. We understand that as well as a life inside of work you have a life outside of work and we want to ensure that you can make the best of both worlds.
The Company is also committed to creating a culture of diversity, inclusion and equal opportunities, where every applicant is assessed fairly for employment based solely on merit, where every employee has the opportunity to fulfil their potential and where fairness, inclusion and equal opportunities exist throughout employment.
About Us :
The global expert in gas analysis technologies for over 70 years and part of the Spectris FTSE 250 Group, listed on the London Stock Exchange . The company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analyzers to complex process solutions.
LI-TR1
A Virtual Tour of Servomex, USA.
Salary : $80,000 - $90,000
