Receptionist/Office Administrator

About the Company

SERVPRO Global DRT based in Encino, California, is a leader in remediation and restoration; providing best in class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened”.

What is the Role?

We are looking for a Receptionist/Office Administrator to join our growing team.

Our franchise is seeking someone who is great on the phone, has excellent Office Suite skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Your detailed Receptionist/Office Administrator responsibilities include:

Administrative Support

• Organize and maintain office files (both digital and hard copy).
• Schedule meetings and manage calendars for executives or team members.
• Coordinate communication across teams, including answering phones, responding to emails, and managing office correspondence.
• Provide general information to callers, as needed, and help with inquiries or requests.
• Prepare reports, presentations, and documents as needed.
  
  

Office Operations and Maintenance

• Oversee office supplies: Track inventory and ensure that the office is well-stocked with essential items like paper, pens, and kitchen supplies.
• Coordinate with property management for any building maintenance or facility-related issues, ensuring that repairs and upkeep are addressed promptly.
  
  

Staff Coordination and Support

• Liaise with other departments: Coordinate with different teams (e.g., HR, finance, payroll) to ensure smooth day-to-day operations.
• Manage office schedules: Organize internal events, meetings, or conferences, and coordinate logistics (e.g., travel arrangements, catering).
  
  

Mail and Shipping Coordination

• Serve as the office point of contact for creating FedEx labels and coordinating shipments.
• Schedule mail pickups with couriers, ensuring timely dispatch of outgoing mail and packages.
• Drop off outgoing mail at the post office, ensuring proper handling and delivery.
• Track shipments to ensure timely arrival and resolve any shipping issues as needed.
  
  

Employee Training

• Track and maintain records of employee licenses, certifications, and training requirements.
• Schedule employees for required training or certification renewal classes to ensure compliance with industry standards and regulations.
  
  

Asset and Fleet Management

• Maintain records for all company vehicles, ensuring that registration, insurance, and DMV records are up to date.
• Track vehicle maintenance schedules, ensuring timely servicing, inspections, and repairs to keep the fleet in optimal condition.
  
  

Employee Engagement & Office Culture

• Create personalized birthday cards for staff and colleagues to celebrate milestones.
• Organize employee appreciation activities (e.g., birthday celebrations, or special events).
• Any additional assigned task.
  
  

What is required?

• Self-starter & proactive.
• Excellent written & verbal communication skills
• Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace).

• Customer service oriented with a proactive, “can do”, positive attitude
• Comfortable working with ambiguity.
• Honest & transparent: never hide the bad news, when something goes wrong, or mistakes happen you escalate it and help to solve it calmly and transparently
• Not afraid to jump-in where needed - no task is too big or too small for you, and you are willing to help your team before you are asked.
• Must be able to work in person at our Encino office 5 days per week and able to travel to job sites as needed
• You are authorized to work lawfully in the United States.
• Bilingual in English and Spanish is preferred.
• Lift up to 25 pounds.
  

Salary: $23-$26 / hour, pending experience.

Benefits:

• 401(k) 4% Match
• Health, Dental, Vision insurance