What are the responsibilities and job description for the Program Compliance Specialist position at Servpro Industries Inc?
About SERVPRO
SERVPRO is a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team.
Role Overview
The Managed Account Specialist position is the primary point of contact for Managed Program Clients. This role ensures program compliance by the service provider and provides exceptional customer service regarding job process, client communication, and complaint resolution.
Key Responsibilities
- Commercial Managed Account Process: Ensure seamless job execution, manage scope of work, and facilitate cost estimate approvals.
- Client Communication: Provide timely updates, respond to inquiries, and address client concerns.
- Service Provider Compliance: Monitor and enforce adherence to program guidelines, ensuring quality job delivery.
- Account Maintenance: Develop and implement strategies for new client rollouts, retention efforts, and program services expansion.
Required Skills and Qualifications
- A minimum of one (1) year of customer service experience required.
- Ability to read, write, and speak the English language to communicate effectively with employees, customers, suppliers, and stakeholders.
- Exercise independent decision-making skills and judgment with minimal supervision.
- Strong organizational, analytical, and time management skills.
- Proficiency in Microsoft Office, with a minimum of one (1) year experience required.
- CRM experience is preferred.
Benefits
At SERVPRO, we offer a comprehensive benefits package, including excellent health benefits, 401(k) with company match, paid time-off, paid holidays, paid parental leave, and employee assistance programs.
