What are the responsibilities and job description for the Web Content Specialist Job at Servpro Industries, LLC in Gallatin position at Servpro Industries, LLC?
Current job opportunities are posted here as they become available.
Subscribe to our RSS feeds to receive instant updates as new positions become available.
Job Summary
This position creates online content for all internal and external web and social media properties as well as coordinating an editorial calendar to organize content delivery dates. The Web Content Specialist will be responsible for providing editorial judgement and brand guidance for web and social content. This position will also provide training and resources for web and social initiatives and provide intermediate and advanced web-related customer service.
Major Duties and Responsibilities
- Create new content for all internal and external web properties, ensuring consistency and compliance with brand agency and legal guidelines.
- Coordinate a Web Marketing Department Editorial Calendar that plans all necessary communication and resources.
- Coordinate and develop content for Web Marketing Monthly Newsletter and grow the subscriber base.
- Develop / Coordinate Servpro.com and Franchise website content.
- Develop communication plans and implementation strategy surrounding new initiatives.
- During storm events, create website landing pages and other resources, as necessary.
- Provide editorial judgement, guidance, and voice for team communications to franchise community, social media, and outward facing websites.
- Provide guidance, training, and editorial judgement for the Web Marketing team members and other stakeholders.
- Develop training resources to support Web Marketing product launches and initiatives.
- Deliver live presentations at convention workshops, area meetings, NFTP, FMC, ServproTV, and other forums.
- Coordinate the development of the Social Media calendar that plans social content to meet business objectives.
- Assist with the development of social media content.
- Coordinate the development of social media SOPs and cross train on the social media platform dashboard.
- Actively and consistently support all efforts to simplify and enhance the Franchise / customer experience.
- Support the Franchise community via Web Services emails, phone support, and help desk support tickets.
- Maintain a customer service log of all customer service transactions.
- Review website content submitted by Franchisees in a timely manner, ensuring it meets brand standards and guidelines.
- Coordinate the creation of e-mail addresses for new and resale Franchises that meet the required format, including testing each e-mail address and registering it with stakeholders.
- Complete web projects as assigned by the Online Marketing Manager.
Required Qualifications
Working Conditions
About SERVPRO
For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
J-18808-Ljbffr
