What are the responsibilities and job description for the Marketing Support Coordinator/Receptionist position at SERVPRO of Burlington and Quad Cities.?
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Summary:
Maintaining Franchise web and social sites is top priority, as well as SEM and SEO. Perform all marketing administrative tasks related to daily route preparation, quality control data, referral source follow-up, key measurement, scoreboard, and marketing/sales plan updates. Conduct Center of Influence (COI), facility and key account research. Set-up, manage, and participate in Franchise marketing and community involvements events. Perform general marketing duties, such as drafting correspondence, filing, and creating reports/newsletters.
Primary Roles and Responsibilities:
- Maintain Franchise web and social media sites; includes creating content and writing blogs
- Assist with ERP (Emergency Ready Program) file completion and database management
- Provide marketing administration including referral source follow-up
- Provide brand and marketing coordination, including advertisement placement and tracking
- Collaborate with sales team to create targeted marketing strategfies for customers of interest
- Provide newsletters and e-blast coordination
- Coordinate all public relations programs
- Events coordination
- Maintain sales materials
- Provide sales route administration and database management as needed
Necessary Experience and Skill Set:
- Two years' experience with sales and marketing support
- Superb customer service, administrative, and verbal and written communication skills
- Working knowledge of current business software technologies is required
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Excellent organizational skills and strong attention to detail
- Two to three years’ customer service, coordinator or support position experience preferred
- Very self-motivated and goal-oriented
- Ability to multi-task
- Associate's or bachelor's degree in marketing or business or equivalent experience
- Ability to successfully complete a background check subject to applicable law
Formal Education/Training:
- Associate/bachelor’s degree preferred
Physical and Work Environment Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This job requires the ability to lift files, open filing cabinets, and bend, stand, walk, and sit for extended periods of time. Travel is minimal, mainly kept to local area during business hours.
Normal Working Hours, Additional Working Hours, and Travel Requirements:
This is a full-time position working varying hours between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.
Salary : $18 - $21
