Office Admin and Job File Coordinator

Do you love helping people through difficult situations? We are SERVPRO® of Cedar Mill/ Oak Hills, located in Hillsboro OR and SERVPRO® of Clatsop, Columbia Counties, and SERVPRO® of Gresham.

What we do: We perform emergency Damage restoration services. We clean up and build back man made and natural disasters. Both through deconstruction and construction skilled trade services we work with the countries largest (and smallest) insurance companies to make it like it never even happened. We are part of the countries largest franchise system SERVPRO® Industries performing Damage Restoration.

Who we are seeking: Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, can help supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

In this role, you will be responsible for managing job files of mitigation projects. You will assist in all accounting functions, administrative activities, and ensure customer satisfaction.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow, in what our owner calls “the elite of all construction services”.

Job Description:
Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

• Monitor job file status and job file audit status
• Maintain job file WIP (work in progress)
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation (closely work with the production department)
• Create preliminary estimate (with world class Xactimate software)
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process (SERVPRO® proprietary software)
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Qualifications:

• 2 year(s) of administrative or office-related experience and business experience
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Google Work space. Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED
• Associates/bachelor’s degree preferred
• Ability to successfully complete a background check subject to applicable law
• Experience in the commercial cleaning and restoration or insurance/service industry is desired

"second language and 4-year degree appreciated, but this job is more about finding ways to move through the red tape that is insurance and help the homeowner get back in their homes 100% or biz get back to business and their passions for our collective community. when we move faster they live better"

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Application Question(s):

• Do you have a valid drivers license?
• Do you have a clean driving record?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $19 - $23