Senior Operations Manager

Company Overview

We are a leading provider of restoration services in Fort Lee. Our team is dedicated to providing exceptional service to our customers. We are seeking a skilled professional to join our team as a project manager.

Job Description:

Manage company mitigation projects, services, and production operations through production personnel. Ensure a quality team of properly trained employees produce jobs completed according to company policies, processes, and procedures. Supervise, monitor, and communicate with management on all project activities. Manage and improve production operations (whenever possible) to assure quality results and customer satisfaction.

• Oversee and manage all production activities to meet (or exceed) revenue, expense, and profit goals.
• Residential and commercial property estimating, scoping, and quality control.
• Secure approved scope and price with insurer and property owner.
• Respond to calls and manage water and fire losses.
• Ability to build relationships with property owners and insurance adjusters.
• Training and development of team members.
• Monitor all projects to completion.
• Ensure quality communication with executive, office, production, and marketing personnel.
• Coordinate production resources for job scheduling and completion (including subcontractors where necessary).
• Ensure compliance with all company policies, procedures, and processes.
• Oversee quality control of all products, services, and work production activities.
• Provide product, safety, and production training.
• Assist in recruiting, hiring, and development of production staff.
• Handle and resolve customer conflicts (when necessary) to assure customer satisfaction.