Senior Manager, Badging Operations

Job Description - Senior Manager, Badging Operations

Job Title: Senior Manager, Badging Operations

Location: East Rutherford, NJ (Onsite and Hybrid)

Employment Type: Full-Time, Exempt

Salary Range: $110,000–$145,000 (commensurate with experience)

Reports To: PlanetAV COO

Brief Description

The Senior Manager of Badging Operations will oversee the day-to-day execution of delivering our Badging services to our clients for events scheduled worldwide. Reporting to our PlanetAV COO, this role will ensure our badging and RFID systems are scalable and integrated with TWST services and initiatives. The role requires excellent technical acumen, meticulous project management skills, and live onsite event experience with complex requirements. The role will engage with new and existing clients on job specs, logistics, work orders, and invoicing services rendered.

Duties and Responsibilities

Project Manage Badging & RFID Events
 

• Direct daily operations of the badging services

• Streamline workflow to scale badging operations, ensuring efficiency and alignment with company growth goals 

• Lead a small team of badging specialists, fostering collaboration and ensuring high-quality deliverables under tight deadlines 

• Manage badging vendors and independent contractors, while evaluating solutions to optimize costs for our clients and the business 

• Manage and book travel logistics for specialists, contractors, and equipment while adhering to corporate travel and expense policies

• Supervise logistics for Badging

  • Delegate pre-production & production event tasks, and manage all freight shipments

• Directly produce the largest Badging events

• Liaise with hotels/venues regarding COIs, Venue policies, load in/out times, etc.

• Work with clients on their vision for registration and schedule printing equipment layouts

• Innovate the badging service and department as a whole, with senior TWST management

Facilities Management
 

• Establish organization of Badging equipment in the warehouse 

• Assist stress-test all new Badging equipment 

• Assist packers with questions/needs for all events

• Manage badging equipment

  • Maintain the New Jersey storage location inventory

  • Maintain the New York office storage location inventory

  • Maintain the Brazil storage location inventory

  • Maintain the UK storage location badging inventory

General Administration
 

• Engage with new and existing Badging clients to assist with selling/upselling and closing of badging prospects

• Responsible for conducting annual performance reviews and developing performance metrics 

• Recruit and hire badging talent to scale operations

  • Schedule all badging technicians based on event requirements

  • Book all badging technicians' travel logistics

• Review and approve Client Work Orders, invoices and billable expenses
   

Education and Experience

• 5-7 years of on-site live event management or experience in managing operations.

• Bachelor’s Degree in Business, Technology, or related field

• Proven expertise with badging platforms or related systems

  • ZPL and YAML coding background

Key Skills and Competencies

• Strong operational mindset, with skills in process optimization and project management in a fast-paced setting

• Exceptional leadership and communication skills, with experience working cross-functionally in a tech-driven environment

• NYC or NJ based, and required to travel 25% domestically and internationally 

• Attention to detail and information accuracy

• Concise and strong judgment skills

• Strong communication and problem-solving skills

• Ability to work independently and in collaborative environments

• Ability to meet deadlines

• Budget-conscious