Job File Coordinator

ServPro of Howell/Wall/Spring Lake/Asbury Park is looking for a Job File Coordinator to join our team! If you're tech savvy and ready to learn - this could be a great fit for you! We are a emergency services restoration and reconstruction company that specializes in mitigating and repairing damages made by water/fire/mold and more. Our goal is to make it "like it never even happened".

This is an entry-level position. Training is provided. You will learn all the ins & outs of being a ServPro team member and how to process claims for our customers from the ground up.

Summary

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Primary Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Coordinate schedules to optimize work efficiency and balanced job scheduling
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates
• Oversee job file documentation, communications, and subcontractor activities
• Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs
• Manage franchise-specific compliance documentation and track fixed assets
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other data points to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.

Education and Experience Requirements

• High school diploma/GED is required.
• Experience working with software applications like MSOffice, Google Suite, etc.
• Comfortable learning new applications
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position with working hours between 8:00 a.m. and 4:30 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $25