What are the responsibilities and job description for the Administrative Coordinator position at SERVPRO of Katy North?
Join SERVPRO as an Administrative Coordinator!
Are you looking to make a difference while helping others through challenging times? Join our SERVPRO team as an Administrative Coordinator and be an essential part of supporting clients through water and fire damage recovery. If you thrive in a fast-paced environment, possess strong organizational skills, and want to help people feel like “it never even happened,” this is the perfect opportunity for you!
We are seeking a detail-oriented and proactive Administrative Coordinator who excels at communication, managing schedules, and supporting a dynamic team. If you're a problem solver, enjoy multitasking, and have a passion for customer service, we'd love to have you on board. Fluency in Spanish is a must for this role.
Responsibilities :
- Manage Daily Operations : Coordinate job scheduling, ensuring efficient use of crew time and keeping the team updated on project statuses.
- Customer Communication : Answer customer calls, provide exceptional service, and maintain accurate records of all interactions. Ensure timely updates are provided to clients on their project progress.
- Documentation & Reporting : Maintain detailed job files with required paperwork, prepare reports, and organize essential documents.
- Assist with Administrative Tasks : Help with basic accounting duties such as accounts payable / receivable, payroll, and banking. Ensure payments are processed and reconciled accurately.
- Team Support : Coordinate meetings, manage team schedules, and assist with logistics for staff and projects.
- Bilingual : Fluency in both English and Spanish is required to effectively communicate with our diverse customer base and team.
- Proactive & Detail-Oriented : Excellent organizational skills and the ability to stay ahead of tasks and deadlines.
- Excellent Communication : Strong interpersonal skills to connect with customers, vendors, and team members.
- Tech-Savvy : Proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn new software systems.
- Problem-Solving : Ability to manage challenging situations calmly and efficiently.
- Time Management : Capable of handling multiple tasks simultaneously and meeting deadlines.
- 2 years of experience in an administrative, customer service, or office role.
- High School Diploma or GED required; Associate's or Bachelor's Degree is a plus.
- Experience in the restoration industry or familiarity with software like Xactimate is a plus, but not required.
- Competitive pay.
- Opportunity for growth and career development within the company.
- A supportive and collaborative work environment.
- Be part of a team that makes a positive impact on the community and restores lives after disasters.
Key Skills & Attributes :
Experience & Qualifications :
Why Join Us?
If you're ready to be part of an incredible team and help deliver top-tier service to clients in their time of need, apply now to join SERVPRO!
Note : All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision of an independently owned and operated SERVPRO Franchise.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.