What are the responsibilities and job description for the Construction Job File Coordinator position at SERVPRO of North Central Tazewell County?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
SERVPRO Team Fletcher is hiring a Construction Job File Coordinator! This office-based position needs a person who loves to help customers and is knowledgeable in computer job tracking. If you are a detailed, accurate, organized person with a strong sense of urgency to help customers who are in difficult situations, the You could be our Hero!
The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Restoration and Management to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.
Key Responsibilities
- Responsible for clear and efficient project communication with the customer, insurance adjusters, and project stakeholders
- Daily project(s) oversight to include monitoring status, audit, and work-in-progress
- Create/review preliminary estimate using estimating software
- Review and validate job site documentation
- Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
- Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing
- Collaborate and assist with other departments, as needed
Position Requirements
- High school diploma/GED (preferred)
- At least 1 year of customer service and/or office-related experience
- Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required
- Experience in job file processes a plus
- Ability to multitask and to remain detail orientated
- Must be knowledgeable in Microsoft Office and able to learn multiple proprietary software systems
- Proficiency in using various digital tools and technologies to complete job tasks efficiently
- Experience in the restoration, construction, or insurance industry is preferred
Skills/Physical Demands/Competencies
This is a full-time sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing on a stepstool as necessary.
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.
Salary : $17 - $18
