What are the responsibilities and job description for the Office Coordinator position at SERVPRO of Northeast Wichita?

SERVPRO of Northeast and Southwest Wichita is looking for a new member to join our team. We are looking for a detail oriented tech savy office coordinator who can coordinate multiple jobs sites from their desk. This position is responsible for getting permission from our clients to move forward on different aspects of projects, evaluating job documentation to ensure it is correctly documented and uploading those documents to the pertinent person. This person must have great customer service skills and solid reading and writing skills.

This position is called Job File Coordinator internally. This is an 8 : 00 am to 5 : 00 pm hourly role with overtime available. A lunch half hour to hour is provided during the day and some benefits are offered as well. We are a locally owned and operated franchise so one advantage is we are very flexible with our employees. When things happen with children, at home or whatever else we say just go ahead and take care of it.

Benefits

Hourly pay starting at $17 hour and increasing with experience
Healthcare
Stable 8 to 5 working hours
Chance to grow in role
Paid Vacation and Sick Leave
Flexibility with non-paid sick leave

Job Description :

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities :

Monitor schedule, update it and confirm task completion

Monitor job file status and job file audit status

Maintain job files

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Create preliminary estimate

Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

Maintain internal and external communications

Complete and review job file documentation for final upload and the audit process

Perform job close-out

Qualifications :

2 year(s) of administrative or office-related experience and business experience

Experience in the commercial cleaning and restoration or insurance / service industry is desired

Experience Working with insurance companies is desired

Experience with writing estimates, job file processes, and quality assurance, a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD / GED, Associates / bachelor’s degree preferred

Ability to successfully complete a background check subject to applicable law

Formal Education

High School Diploma

Associate degree in accounting preferred or a strong professional background of 2-3 bookkeeping experience

Normal working hours

This is a full time position 8 : 00 am – 5 : 00pm Monday through Friday. Occasional overtime maybe necessary during large storm events.

Pay commensurate with experience.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Salary : $17 - $25

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