What are the responsibilities and job description for the Reconstruction Customer Service Representative position at SERVPRO of Northwest Charlotte?
Benefits : 401(k)
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Who We Are : We are SERVPRO of Northwest Charlotte. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry.
The Role : Coordinate all aspects of the reconstruction division, including managing daily operations, scheduling project managers and subcontractors, construction job set-up, job contracts, billing process, and job management and tracking. Ensure a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in construction services.
Primary Roles and Responsibilities
Customer Satisfaction
Assist with customer service and management of the customer experience.
Monitor and ensure client requirements are followed.
Assist with scheduling all warranty activities.
Project Initiation
Enter lead / jobs into the operating system and make sure all information in the project is correct.
Schedule PM initial visit with customer.
Educate customers on process.
Review and validate project file documentation.
Project Planning
Confirm with PM project scope of work is complete.
Maintain customer and client communications.
Support PM ensuring customer and client agreement on scope and estimate.
Ensure all paperwork is complete with customer and client.
Ensure estimates are distributed to all necessary parties.
Interface with Subcontractors for availability.
Sign up new Subcontractors and maintain insurances and licensing.
Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
Project Execution
Run weekly WIP meetings with follow up notes.
Update project schedule and timeline.
Assist identifying and qualifying resource providers.
Validate completed PO documentation.
Update contract status with change orders and keep customer and client advised.
Maintain Work-in-Progress (WIP) report.
Maintain internal and external communications.
Maintain communication log.
Prepare project reports.
Upon project completion review file documentation and update as necessary.
Manage collections activities.
Perform project close-out.
What You Must Have :
Three or more years of administrative, organizational office-related experience.
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
Knowledge of or ability to learn new software, including Xactimate and other restoration proprietary software.
An absolutely strong work ethic, high energy, and the drive to go the extra mile to achieve excellence.
A low drama threshold. We are here to enjoy each other and our work, not create problems.
That positive team attitude! We work hard and we have fun doing it.
The desire to learn, grow and develop your knowledge and skills.
Outstanding written and verbal communication skills, including proper pronunciation and grammar.
Ability to maintain a consistently courteous manner and tone of voice.
Ability to remain calm and professional during tense or stressful situations.
Excellent organizational skills and strong attention to detail.
Ability to work in a fast-paced, team-oriented office environment.
Ability to complete an acceptable background check subject to applicable laws.
QuickBooks experience a plus.
Physical Requirements :
Prolonged periods of sitting at a desk and working on a computer.
The Rewards :
As a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. All of this with the continuing opportunity to learn valuable new skills and earn more.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.