What are the responsibilities and job description for the Administrative Assistant position at SERVPRO of Orange, Sullivan & S. Ulster?
Do you love helping people through difficult situations while maintaining excellent attention to detail?
We're seeking a dynamic professional to join our team as an Administrative Assistant. This role combines project coordination and customer service responsibilities to support our mission of making property damage "Like it never even happened®!"
If you are self-motivated, organized, and thrive in a fast-paced environment, this could be your perfect opportunity to grow with our team. We're looking for someone who takes ownership of their work and consistently exceeds expectations in both customer service and technical tasks.
Primary Responsibilities:
- Answer phone calls with a professional and calm demeanor, providing excellent customer service
- Coordinate crew and job scheduling to optimize team efficiency
- Serve as a liaison between Project Managers and teams to ensure thorough project documentation
- Prepare and manage email and written correspondence for internal and external communication
- Complete internal job file quality reviews to ensure accuracy and compliance
- Perform detailed and accurate data entry across all systems
- Assist in employment recruiting activities and onboarding processes
- Prepare field copies and scope of work documents
- Support other departments with administrative tasks as needed
Position Requirements:
- High school diploma/GED required
- 2 years of administrative or office-related experience
- Proficient in math and Microsoft Office (Outlook, Word, Excel)
- Experience in service industry environment a plus
- Mitigation & Restoration experience preferred but not required
- Xactimate experience preferred but not required
- Strong attention to detail and organizational skills
- Excellent customer service and communication abilities
- Ability to multitask while maintaining accuracy
- Capability to work in a fast-paced, team-oriented environment
- Willingness to learn new software systems
About Us: SERVPRO® of Orange, Sullivan, and S. Ulster Counties has been serving our community since 1986. We help customers in their greatest moments of need by repairing and restoring homes and businesses affected by water, fire, flood, mold, and storm damage. Join our team and make a positive difference in people's lives every day!
Each SERVPRO® Franchise is Independently Owned and Operated.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Parental leave
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do you have at least 2 years of administrative/office experience?
Ability to Relocate:
- Middletown, NY 10940: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25