What are the responsibilities and job description for the Production Manager position at SERVPRO of South Albany County?
Job Description
Job Description
Benefits :SERVPRO of South Albany County is seeking a qualified, career-oriented Production Manager.
SERVPRO is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water, mold, or biohazard damage situation.
Required Hours : Vary between 7 : 00am 7 : 00pm; Monday Friday (will require some flexibility to work overtime / weekends and travel when required)
Salary commensurate with experience range is $55,000 -$120,000
Job Qualifications :
- 2 years of water mitigation experience required
- 2 years of estimating experience required
- 1 years of construction experience preferred
- Strong managerial skills : management experience preferred, but will train the right candidate
- Experience in the insurance industry is a plus
- Working knowledge of Xactimate estimating software preferred
- Comfortable with technology (iPad, iPhone, PCs, etc.)
- Knowledgeable in job costing and quality control
- Effective at monitoring and managing multiple projects
- Driven to provide superior customer service
- Superior organizational skills : strong attention to detail required
- Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
- Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
- Time management skills; able to effectively prioritize and plan
- Strong problem solving and analytical skills
- Able to thrive in a fast paced work environment
- Able to communicate effectively with staff, customers, insurance adjusters, and property managers
- Professional appearance and demeanor
- Valid drivers license with a reasonable driving record
- Available to respond to emergency calls after hours
- Create and / or review job scopes and estimates to ensure accuracy
- Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
- Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
- Perform production work as needed
- Resolve problems quickly as they arise
- Perform daily walk-throughs on all jobs
- Complete job file documentation, including completion of time sensitive material
- Communicate job progress to appropriate parties (customer, office team, production team, management)
- Ensure that customer needs and expectations are exceeded
- Recruit, train, and develop production team members
- Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO services
- Participate in, and contribute to, company meetings
- Contribute to safety and risk management protocol
- If not already IICRC certified must be able to obtain certification within the first six (6) months of employment
Preferred : IICRC certifications (WRT; ASD)
Job Responsibilities :
Qualified candidates should respond to this ad with their resume, including references, and a cover letter.
Or visit our website to apply : www.ServproSouthAlbanyCounty.com
Candidates offered the position will be required to submit to a background check which will include drivers license search
Salary : $55,000 - $120,000
