SERVPRO® Office Manager

Are you a proactive leader who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences?

Join SERVPRO Team Cuthbertson as an Office Manager, where you’ll be at the heart of our operations, leading a team and ensuring smooth office processes and effective project management.

In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. You’ll lead and develop our office team, manage a wide range of responsibilities including recruitment, training, performance management, and project coordination.

We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.

Key Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Work closely with Estimators and Restoration Managers to ensure thorough and accurate project documentation from beginning to end to help ensure financial success
• Assist in hiring office personnel and ensure employment best practices and compliance
• Manage the training and development plans for office team
• Oversee performance management for office team
• Collaborate and assist with other departments, as needed
• Assist in preparing scope of work documents
• Estimate project costs
• Prepare project reports
• Monitor customer satisfaction
• Review and submit all vendor & subcontractor invoices, paperwork & certificates to Accounts Payable Dept.
• Deliver financial reporting as needed
• Verify and analyze franchise performance reports

Qualifications

• Proven office management experience or in a related field, with at least 1 year in a supervisory or management role and 3 years in customer service or office-related work.
• High school diploma/GED required; Associate or Bachelor’s degree preferred.
• Strong leadership, communication, and interpersonal skills, with excellent written and verbal abilities.
• Exceptional organizational, planning, and problem-solving skills, with a keen attention to detail.
• Proficiency in Google Workspace/Microsoft Office Suite and other relevant software.
• A passion for helping others and a commitment to continuous learning and professional growth.

Benefits

• Competitive compensation
• Professional development
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

About Us
Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO Team Cuthbertson, has rapidly established itself as a leader in the restoration industry. Since our inception, we have expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and across central Florida. With 16 franchise locations currently in operation, we proudly rank among the largest franchise operators in the Southeast.

Our team’s mission is clear: to restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.

Driven by a passion for excellence, we pursue quality in every service we offer. Our company culture is dynamic and inclusive, grounded in mutual respect, collaboration, and empowerment. We recognize our employees as the foundation of our success and are dedicated to their ongoing development. Through continuous improvement and education, we ensure that our team remains at the forefront of the restoration industry.

At SERVPRO Team Cuthbertson, we are more than just a restoration company; we are dedicated to restoring lives and building lasting relationships. Our commitment to compassionate service drives us to go above and beyond for our clients, ensuring that they feel supported during challenging times.

Join us on our journey as we continue to grow, learn, and serve our clients and communities with unwavering dedication and integrity. Together, we can make a difference in the lives of those we serve.