What are the responsibilities and job description for the Fire & Water Mitigation Project Manager position at Servpro?
************CHICAGO LOCATION***************
Servpro is hiring a Fire & Water Mitigation Manager at our CHICAGO location!
In this position, you will be making a difference each and every day. We are committed to making every type of property damage “Like it never even happened®!”
The Fire & Water Mitigation Restoration Manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Primary Responsibilities
- Manage the customer experience and overall customer satisfaction.
- Manage the client experience and overall client satisfaction.
- Provide priority response to potential customers.
- Develop scope of work for projects and review estimates.
- Negotiate customer and/or client approval of project scope and estimate.
- Schedule crews and resources to provide service on active projects.
- Coordinate and oversee the production of services with crews and subcontractors.
- Document and/or review job file to support the services provided.
- Maintain communication with internal and external stakeholders.
- Manage production expenses.
- Manage equipment and materials (assets).
- Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
Position Requirements
- Effective written and oral communication
- Intermediate math skills
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to sit/stand/walk for prolonged periods of time
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to travel locally and out of state when necessary
- Ability to successfully complete a background check subject to applicable law
Benefits Include:
- Competitive Compensation
- Medical, Dental, Vision, Life Insurances
- Paid Time Off and Paid Company Holidays
- Career Progression and Professional Development
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.
