What are the responsibilities and job description for the Job File Coordinator/ Collections Specialist position at Servpro?
The ideal candidate will be responsible for providing exceptional customer service, managing job files, and maintaining communication with field crew members. They will also be expected to process customer payments, perform audits and uploads, and handle accounts receivable. Strong organizational skills and proficiency in QBO and Microsoft programs are necessary.
Key Responsibilities:
- Answering phones and providing customer service
- Scheduling estimates and jobs
- Intake of new customer information and database entry
- Maintaining job file documentation and communications
- Processing customer payments
- Audits and uploads of Insurance key account clients
- Accounts Receivable (A/R) / Collections
- Communication with Field Crew Members
- Scanning / Filing
Requirements:
- Reliability and punctuality
- Detail-oriented
- Strong computer skills
- Problem-solving and initiative-taking abilities
- Organized and able to prioritize tasks
- Excellent customer service skills
- Ability to manage time efficiently
About SERVPRO:
We are seeking self-motivated, proactive, responsible, and service-oriented teammates to join our mission of helping customers in their greatest moments of need. Our team provides industry-leading service in repairing and restoring homes and businesses.
Career Opportunities:
Finding exciting and rewarding SERVPRO career opportunities near you is easy with over 2,000 franchises across the country.
