Demo

Assistant Supervisor, Food and Beverage

Sesame Place Philadelphia
Langhorne, PA Full Time
POSTED ON 3/31/2025
AVAILABLE BEFORE 5/30/2025

What you get to do:

You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also:

  • Provides and leads team to deliver superior guest service
  • Regularly keeps ambassadors motivated and energized
  • Opens and closes facilities in accordance with established procedures
  • Provides menu and park information to guests
  • Monitors equipment and reports any problem to proper personnel
  • Ensures meal and rest periods are provided to ambassadors as required by company policy
  • Sets up and monitors queue lines
  • Records moneybag recaps and completes task on station task lists
  • Monitors stations to assure food looks pleasing and is portioned in accordance to recipes
  • Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action
  • Supervises and trains ambassadors
  • Authorizes ambassador over-rings
  • Monitors food waste and assists with educating ambassadors on waste procedures
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
  • Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
  • Prepares and serves food for park guests
  • Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors
  • Ensures excellent guest service by responding to guest requirements, expectations and needs
  • Other duties as assigned
  • Assists other locations and areas throughout the park as needed

What it takes to succeed:

  • One to three months of related experience or equivalent combination of education and experience
  • Successfully pass ServSafe exam prior to starting
  • Able to pass Alcohol training upon selection
  • Able to pass Food Handlers test and maintain valid Food Handlers card
  • Strong written/verbal communication skills
  • Able to frequently lift/move up to 50 pounds with or without accommodation
  • Able stand for prolonged periods of time
  • Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
  • Able to handle multiple tasks and work in a fast paced environment
  • Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

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