What are the responsibilities and job description for the Account Manager position at Sesame?
You're an analytical, personable and meticulously organized recent graduate with a demonstrated interest in either healthcare, tech, or consumer businesses. You're also up for a challenge, love starting from scratch, and are hungry to join an early stage company poised to grow quickly. You will be responsible for helping us hit the ground running on launch and as an early hire, you'll also get a front row seat to the action.
Key Responsibilities
Key Responsibilities
- Serve as the main point of contact between Sesame and its doctors, affiliates, partners, or any other account working closely with the Customer Service team to address issues and updates in a timely manner
- Work across the accounts and business development team, supporting engagement and different sales strategies
- Establish a trusted relationship with our doctors and other partners, managing their experience as they move through the engagement lifecycle
- Develop and lead the onboarding process for our accounts (including affiliates and other partners)
- Work closely with our business development team to establish key processes through the sales lifecycle to ensure a successful onboarding experience
- Provide feedback to the product management and engineering teams to help improve Sesame’s core products
- Support strategic initiatives and engagement as needed
- 1-4 years of experience in a sales, account management, customer service, or similar client-facing role
- Previous experience in consulting and/or healthcare fields preferred
- Excellent communication skills
- Strong analytical skills with attention to detail
- Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency
- Comfortable with technology and able to learn new systems quickly
- Ability to work collaboratively and work in a cross-functional capacity
- Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
- You care about making seeing a doctor easier and more wallet-friendly for everyone
