Customer Success Specialist

Join our burgeoning start-up as a Customer Success Specialist. As we chart the waters of the behavioral health sector, this role stands pivotal in helping providers use our EHR system to manage clients, schedule appointments, bill insurance, and use other features to streamline their practice. In our close-knit, dynamic team, flexibility and adaptability are as crucial as expertise. The perfect candidate will combine excellent communication skills, documentation abilities, technical acumen, and excellent interpersonal skills to aid psychotherapists and clients alike while adapting to the rapid shifts of our growing business.

About Sessions Inc.:

At Sessions Inc., we believe in putting the needs of mental health professionals first. Our business practices are guided by the same ethical standards that guide therapists. Come join a fast-growing, Minnesota-based company reshaping how mental health providers run their practice. 

Key Responsibilities:

Empathetic Customer Support: 

• Offer tailored assistance to clients regarding system features, showcasing patience and understanding.
• Guide psychotherapists through EHR system nuances as our platform evolves.
• Serve as an empathetic liaison for all stakeholders, ensuring open channels of communication.

Technical Documentation: 

• A passion for end-user technical documentation and the ability to communicate technical processes clearly and effectively.
• Curate documentation on billing processes, EHR functions, and evolving support protocols.
• Ensure documentation remains up-to-date, reflecting the agile nature of our business model.

Lead Demonstrations and Trainings: 

• Lead video demos and training sessions for potential and existing customers, showcasing key features, and serving as a resource for new clients.
• Determine needs of prospective customers and ability of the platform to meet needs, turning prospects into customers.

Adaptive EHR System Support: 

• Troubleshoot support questions within the evolving parameters of our EHR system.
• Understanding of HIPAA and other healthcare regulations.
• Foster feedback loops with team members for continuous EHR system improvements.

Team Collaboration and Flexibility: 

• Engage in open collaboration with our tight-knit team, contributing beyond rigid role confines.
• Communicate effectively with external partners, such as insurance providers, while representing our brand ethos.
• Embrace and adapt to rapid changes, providing solutions and feedback for business growth.

Personal Qualities and Skills: 

• Detail-oriented with an ability to pivot tasks based on business needs.
• Fast learner, receptive to new tools, processes, and business strategies.
• Strong interpersonal skills, with a knack for clear and compassionate communication.
• Resilience and adaptability, thriving in a fast-paced, ever-changing start-up environment.
• Understanding and curiosity about psychotherapy, with a genuine desire to ease mental health professionals' operational challenges.

Qualifications:

• 3 years of experience in the behavioral health field and familiarity with EHR systems.
• 2 years of experience with end-user or technical documentation.
• Demonstrated ability in customer support roles, especially within start-up settings.
• Bachelor’s degree in Psychology, Health Administration, or related fields (preferred).
• Experience as a psychotherapist, counselor, social worker, or other helper role (preferred)

Salary:

Compensation for this position will be commensurate with experience. Our commitment is to recognize and reward the skills and expertise you bring to our team.

Benefits:

• Flex-Time Schedule: Enjoy a flexible work schedule that allows you to manage and balance your personal and professional commitments effectively.
• Work from Home: We understand the importance of work-life balance and offer the opportunity to work remotely, fostering both productivity and comfort.
• Generous PTO: Our team members receive Paid Time Off (PTO), ensuring that you have ample time to recharge and relax.
• Paid Holidays: Compensated for company holidays.
• Health, Dental, and Vision Coverage: A group healthcare plan is available as well as dental and vision.
• Disability Insurance: You may take advantage of our company’s disability insurance.
• 401(k): We offer a 401(k) match with the potential for company-profit and individual-performance contributions.

We firmly believe in taking care of our employees and providing a supportive environment where they can thrive. Your well-being is paramount to us, and these benefits reflect our commitment to ensuring a rewarding work experience.

Other Information:

Must be a U.S. Citizen. This is a 100% remote position. We encourage spirited individuals who are passionate about making a difference in the behavioral health sector and are unafraid of the dynamic nature of start-ups to apply.