Insurance Billing Customer Success Specialist

About Sessions Inc.:

At Sessions Inc., we believe in putting the needs of mental health professionals first. Our business practices are guided by the same ethical standards that guide therapists. Come join a fast-growing, Minnesota-based company reshaping how mental health providers run their practice. 

Position Overview:

Join our burgeoning start-up as an Insurance Billing and Customer Success Specialist. As we chart the waters of the behavioral health sector, this role stands pivotal in managing insurance billing intricacies tied with an EHR system. In our close-knit, dynamic team, flexibility and adaptability are as crucial as expertise. The perfect candidate will combine technical acumen with excellent interpersonal skills, aiding psychotherapists and clients alike while adapting to the rapid shifts of our growing business. This is a mid level position.

Key Responsibilities:

• Adaptive Insurance Billing and EHR System Support: 
• Troubleshoot insurance billing questions within the evolving parameters of our EHR system.
• Learn shifting insurance company and clearinghouse protocols while keeping pace with start-up system changes.
• Understanding of HIPAA and other healthcare regulations.
• Foster feedback loops with team members for continuous EHR system improvements.
• Empathetic Customer Support: 
• Offer tailored assistance to clients regarding billing and system features, showcasing patience and understanding.
• Guide psychotherapists through EHR system nuances as our platform evolves.
• Serve as an empathetic liaison for all stakeholders, ensuring open channels of communication.
• Technical Documentation and Training: 
• Curate documentation on billing processes, EHR functionalities, and evolving support protocols.
• Lead training and demo sessions for diverse customer teams and stakeholders, adapting to the shifting needs of our start-up.
• Ensure documentation remains up-to-date, reflecting the agile nature of our business model.
• Team Collaboration and Flexibility: 
• Engage in open collaboration with our tight-knit team, contributing beyond rigid role confines.
• Communicate effectively with external partners, such as insurance providers, while representing our brand ethos.
• Embrace and adapt to rapid changes, providing solutions and feedback for business growth.
• Personal Qualities and Skills: 
• Detail-orientated with an ability to pivot tasks based on business needs.
• Fast learner, receptive to new tools, processes, and business strategies.
• Strong interpersonal skills, with a knack for clear and compassionate communication.
• Resilience and adaptability, thriving in a fast-paced, ever-changing start-up environment.
• Understanding and curiosity about psychotherapy, with a genuine desire to ease mental health professionals' operational challenges.

Qualifications:

• Bachelor’s degree in Health Administration, Information Systems, Finance, or related fields (preferred).
• 2 years experience in insurance billing and familiarity with EHR systems. Behavioral health billing experience preferred.
• Demonstrated agility in customer support roles, especially within start-up settings.

Salary:

Compensation for the Insurance Billing and Customer Success Specialist position will be commensurate with experience, but please note that this is not a senior level role. Our commitment is to recognize and reward the skills and expertise you bring to our team.

Benefits:

• Flex-Time Schedule: Enjoy a flexible work schedule that allows you to manage and balance your personal and professional commitments effectively.
• Work from Home: We understand the importance of work-life balance and offer the opportunity to work remotely, fostering both productivity and comfort.
• Generous PTO: Our team members receive Paid Time Off (PTO), ensuring that you have ample time to recharge and relax.
• Paid Holidays: Compensated for all company holidays.
• Health Coverage: A group health plan is available.
• Disability Insurance: You may take advantage of our company’s disability insurance.
• 401(k): We offer a 401(k) match with the potential for company-profit and individual-performance contributions.

We firmly believe in taking care of our employees and providing a supportive environment where they can thrive. Your well-being is paramount to us, and these benefits reflect our commitment to ensuring a rewarding work experience.

How to Apply:

Must be a U.S. Citizen. This is a 100% remote position. We encourage spirited individuals who are passionate about making a difference in the behavioral health sector and are unafraid of the dynamic nature of start-ups.