What are the responsibilities and job description for the Technical Support Specialist - LAN/Ethernet position at Seternity Solutions?
Summary
- This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics.
- Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.
- Interfaces with Technical Support leadership as required.
- Solicits information from other departments relative to Customer Support/Satisfaction.
- Responsible for the sale of consumable items and non-contract technical services.
- Analyse new and existing product trends affecting Customer Support/Satisfaction.
- Participates in procedural planning as required.
- Generates reports as required.
- Provides technical input and solutions relative to field service, training, sales and customer requirements.
- Prepares documentation to support diagnostic needs.
- Performs other miscellaneous duties as assigned.
Job Qualifications
- Minimum two-year degree or equivalent course experience in computer science/equipment or electronics.
- Two to three years’ experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
- Proven oral/written communication and interpersonal skills.
- Previous technical sales experience.
- Knowledge of LAN/Ethernet required.
- Proficient keyboarding skills.
- Strong background in hardware, software, terminal emulation, and SCSI devices.
- Proven strength in UNIX or Windows based operating system.
- Capable of troubleshooting to resolution most problems with products supported.
- Must be self-motivated to keep current with technology.
MUST HAVE
- Must be Bilingual French-Canadian
- Minimum two-year degree or equivalent course experience in computer science/equipment or electronics.
- 2-3 years’ experience in field service/support.
- Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
- Technical sales experience.
- Working knowledge of LAN/Ethernet required.
- Proficient keyboarding skills.
- Strong background in hardware, software, terminal emulation, and SCSI devices.
- Proven strength in UNIX or Windows based operating system.
- Capable of troubleshooting to resolution most problems with products supported.
- Must be self-motivated to keep current with technology.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Schedule:
- Monday to Friday
Experience:
- Customer service/ field service/support.: 2 years (Required)
- telephone diagnostic/troubleshooting: 1 year (Required)
- Technical sales/ hardware, software, terminal emulation: 1 year (Required)
- LAN/Ethernet: 1 year (Required)
- UNIX or Windows based OS: 1 year (Required)
Work Location: In person
Salary : $50,000 - $60,000
