Overview

As a Days, full-time, Quality & Patient Safety Patient Experience Navigator Registered Nurse at Seton Medical Center Harker Heights, you will thrive in a people-first environment and make healthcare better.

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Our Hospital

• We are an 83-bed acute care hospital offering services such as Cardiology, Emergency Services, and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services, and more.

Your Role

• The Patient Experience Navigator (PEN) improves the patient experience throughout their hospital visit, decreases hospital readmissions, and identifies process improvement opportunities.
• The PEN also assists with admissions and discharges during times of high patient volumes.
• This position reports directly to the Director of Quality.

Qualifications

• You must be a licensed Registered Nurse (RN) in Texas.
• You should have experience with Microsoft Word and Excel, and general data entry skills.

Preferred Qualifications

• Two years' experience in hospital nursing is preferred.