What are the responsibilities and job description for the Banquet Captain position at Settlers Hospitality?
Description
The banquet captain for Settlers, Ledges and The Boiler Room assists with the supervision of all aspects of a banquet or an event. They are responsible for training and evaluating the banquet employees. Aside from assisting with the orchestration activities among different departments, banquet captains make sure that customers have a satisfying dining experience.
Duties:
The following are the duties of a banquet captain: assists with the planning and carries out details for banquets; trains banquet staff; arranges dining reservations; responds to complaints regarding food or service; monitors the work of the employees of an event they are captaining.
Knowledge and Skills Requirements:
Most companies stress personal traits when employing managers. Those who are trustworthy and possess management qualities are highly preferred. Other traits that employers look for are the ability to pay attention to details and problem-solving skills. Having a clean and neat appearance is crucial, because banquet captains must express confidence and show respect in dealing with people. Captains must also be excellent communicators because they deal with different kinds of people most of the time.
Key Responsibilities:
- Execute duties well so each event runs smoothly
- Managing your food and beverage team
- Briefing staff and checking the room set-up before the event
- Ensuring the room is turned around, ready for the next even
- Executing well so each event runs smoothly
- Managing your food and beverage team
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Briefing staff and checking the room set-up before the event
- Ensures compliance with all applicable federal and state laws and all company policies
- Ensuring the room is turned around, ready for the next event
- Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
- Addresses customer concerns and issues
- Performs other duties as assigned
Requirements
Qualifications:
- Strong leadership skills to motivate and manage your team
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- A can-do attitude, because you may need to hire audio visual, lighting, a DJ, a band, stages, and marquees
- A cool head to deal with last minute requests and problems
- One to two years of progressive and relevant experience
- High school diploma or GED required
