Application Support Specialist - Mortgage/Escrow Industry

The Application Support Specialist will interact with the company’s customers by addressing inquiries and resolving complaints and providing a high level of customer service. The Application Support Specialist will be required to use their problem-solving skills to address user and customer concerns and provide satisfactory solutions.

This is a hybrid position based in Denver, Colorado. Typical office hours are 8:00 AM until 5:00 PM; Monday and Thursday at home, Tuesday and Friday in the office, with Wednesday as scheduled weekly/monthly.

How You’ll Contribute:

• Interact with users and customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
• Maintain user and customer accounts and records of user and customer interactions with details of inquiries, complaints, or comments
• Ensure that appropriate actions are taken to resolve user and customer problems and concerns
• Analyze user and customer complaints and suggestions and recommends product revisions
• Work with team to assist with on-boarding, implementing, and training of new clients
• Assist with development of client success strategies and creates customer support content
• Escalate critical issues to developers and other team members as needed
• Performs other related duties as assigned

Success Factors:

• Model and hold others accountable to the Settlor company culture and acts as a coach and mentor to others in the organization
• Build and maintains key user and customer relationships and works to establish relationships with new users and customers
• Excellent written and verbal communication and customer service skills
• Proficient computer skills with the ability to learn new software
• Strong time management and problem solving skills
• Excellent organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent
• One (1) year of escrow, title or mortgage experience is required.

Compensation:

• The pay for this position will be between $50,000 and $60,000 annually.
• In accordance with Colorado state law, this position is non-exempt, and all overtime will be paid at time and a half.

Competitive Benefits That Include:

• Medical, dental, and vision insurance
• Teledoc services
• Life insurance
• Traditional and Roth 401K retirement options with company match
• Short-term and long-term disability
• Vacation and Sick time
• Settlor Paid Leave Program
• 10 paid holidays
• Employee Assistance Program (EAP)
• Educational Reimbursement and Training opportunities

The Company:

We are a proven, profitable software-as-a-service (SaaS) start-up company with offices just outside of Denver’s River North (RiNo) district - the hotbed for start-up companies in the Rocky Mountain region. Our mission is to deliver complex simplicity to settlement transactions by empowering people, strengthening connections and reimagining the user experience. We believe we have the ability and opportunity to significantly change and simplify the way real estate professionals and consumers interact and experience the exchanging of funds and real estate assets. This is a rare opportunity to get in on the ground floor of a growing company in an evolving industry.

The Culture:

Our culture has start-up energy mixed with grounded, family-owned values. First and foremost, we are a Team. We focus on what is best for the collective at all times, and we do that through a bias toward action, an unwavering focus on excellence in everything we do and an unrelenting commitment to transparency with each other and our stakeholders. Second, we are Professionals. We are dynamic and fast-paced but believe work should be rewarding and fulfilling and that our employees should maintain a healthy balance between work and life. Lastly, we are Givers. We constantly support and celebrate our individual and collective achievements, and we accept our responsibility in contributing our time and energy to our communities - both professional and personal. Creativity and individuality are encouraged here. We hail from a diverse background of technology, real estate, title, and product development, but with a singular focus on creating and delivering the best technology solutions in the most efficient, transparent way.

Settlor is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Salary : $50,000 - $60,000