Regional Director of Operations

Do you have a proven track record of success in hotel management with a desire to grow, taking your career to the next level? As a Regional Director of Operations for Seva Hospitality, you'll have the opportunity to apply what you know, mentor on-property leaders, and much more.

The Regional Director of Operations reports to the Executive Team and serves as the liaison to on-property teams across hotel locations in Ohio and Kentucky. In this leadership role you will develop action plans to emphasize Team Member Engagement, Guest Satisfaction, Product Quality, and Profitability. The Regional Director of Operations will ensure operational excellence and compliance with brand and company standards across all hotels in the portfolio. In addition, this position will be responsible as the property’s hands-on mentor to supervise General Managers within the region, recruit talent, and develop property leadership teams. The position would also be very instrumental in New Hotel Openings and Acquisitions.

ABOUT YOU:

Must be a strong leader, self-motivator, and mentor to other team members. A hybrid work structure is allowed for this position, with the expectation of at least four days on-site visiting our facilities. Travel will be required to the hotel locations in the Cincinnati/Dayton/Columbus metro. Relocation to Ohio is imparative for success in the position with a minium of 70% of time on-property to mentor the Operations team.

WHAT YOU’LL BE DOING:

• Team Management: Supervise General Managers within the region. Participate in the selection, training, and development of property leadership teams. Mentor and support GMs, ensuring alignment with the company's goals and values.
• Strategic Development: Implement policies, procedures, and systems to improve business operations. Stay informed about market changes related to wages, new business, and regional developments.
• Brand & Quality Assurance: Ensure brand QA Compliance/Performance, approving action plans and ensuring properties meet or exceed brand thresholds.
• Financial Management: Oversee the GMs to ensure health of key financial aspects of each hotel, including forecasting, budgeting, AR management, revenue management, and sales efforts. Ensure the achievement of profitability metrics and monitor key reports.
• Travel & Site Visits: Frequent travel to visit hotels, ensure their optimal performance and provide hands-on support and analysis.
• Reporting & Communication: Deliver timely reports to the Executive team. Ensure clear communication across all stakeholder levels, from hourly team members to company executives.
• Ambassador of the company at Hilton/IHG/Marriott franchise conventions/meetings as required
• Minimizes safety hazards by practicing safety and following all safety rules and procedures.
• Projects a favorable image of the hotel to the public at all times.
• Meet and exceed guest and team member expectations by providing service and teamwork.
• Establish, communicate, and implement operating standards, tools, and resources
• Participate in goal implementation and initiative rollouts.
• Provide technical and knowledge guidance in various areas such as asset management, technology, guest relations, etc.
• Address operational issues and customer service concerns.
• Coordinate with Human Resources on personnel issues.
• Identify and pursue new business opportunities in the region.
• Suggest operational and capital improvements for individual hotel locations.
• Serve as an interim task force manager during general manager transitions/absence.

WHAT YOU NEED:

• Industry Experience: Proven track record in hotel management, with at least 3 years of experience as a General Manager. Knowledge of hotel operations including marketing, safety programs, budgeting, and long-range planning.
• Communication: Exceptional written and verbal communication skills, with the ability to present information professionally and clearly to various audiences.
• Analytical Acumen: Strong understanding of how to analyze data, identify trends proactively, and utilize reporting to gain an up-to-date point of view amongst the variety of operational functions.
• Leadership: Demonstrated ability to lead and mentor teams, drive results, and maintain brand relations.
• Technical Proficiency: Advanced skills in Microsoft Office. Familiarity with hotel management software and tools (i.e. PEP, GRO, Opera, Concerto, Fosse, etc.)
• Flexibility: Willingness to travel frequently (75% or more) and work varied schedules, with the ability to be able to respond on weekends and holidays as needed.
• Problem Solving: Proactive problem-solving abilities, with a focus on customer service and operational excellence. Ability to delegate and follow up on action plans.

WHAT WE CAN OFFER YOU:

• Competitive pay
• Bonus program
• Health Insurance
• Dental insurance
• Vision Insurance
• Paid time off
• Marriott / Hilton / IHG Hotel Discounts

Salary: $100,000.00 - $115,000.00 per year plus bonus potential

Salary is commensurate with industry experience.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the specific needs of the company.

Work Location: On the road at multiple hotel locations

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Will you be able to reliably commute between various hotel locations in greater Cincinnati and Dayton?
• Have you been involved in the opening of a new construction hotel? If yes, in what capacity?
• Why do you believe you're a good candidate for this role?

Ability to Relocate:

• Cincinnati, OH: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000 - $115,000