What are the responsibilities and job description for the IG Service Coordinator position at SEW-Eurodrive, Inc.?
About the Role
Currently this position involves coordination of service of Industrial Power Transmission, including the return of products to the IG Wellford facility for repair, analysis, or restock for credit. Will schedule repairs and analysis in the most expeditious manner to meet customer needs.
Education: Must be knowledgeable of the SAP, CRM, ERP and SOP computer system.
Wage Range: $22-$25/Hr.
TOP most relevant SKILLS AND ABILITIES being sought for this position:
- Ability to work in a fast paced environment with continuous interruptions.
- Must exhibit good logical technical knowledge.
- Must be knowledgeable of the SAP, CRM, ERP and SOP computer system.
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- Ability to read and understand parts lists, catalogs, price books, general factory instructions and other technical documents.
TOP most relevant ACTUAL TASKS being sought for this position:
- Monitor the mailbox, this includes reading and understanding the request in a timely manner to ensure prompt response.
- Issue RGA numbers to customers and associates for returned goods and log Purchase Orders and any other appropriate information.
- Create and provide accurate quotations for field service as well as repair and/or restock of returned goods and do regular follow ups with the customer.
- Process Service Orders and issue Order Acknowledgments and do regular follow ups with the customer.
- Maintain RGA log of all returned goods.
- Create Assembly Decks and Coordinate and schedule repairs with assembly and logistics personnel.
Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.
A 10% shift premium is paid for 2nd and 3rd shift positions.
SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!
There is no monthly premium required for Employee's coverage:
- Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage $125 annual reimbursement for purchase of eligible vitamins & minerals
- Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
- Disability - Includes both Short Term Disability and Long Term Disability
- Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
- Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
- Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
- Holiday Pay - Twelve (12) paid holidays per year
- Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
- Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
- Paid Parental Leave - To assist and support new parents with balancing work and family matters
- Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
- Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
- Counseling Resources - Easy and convenient access to professional counseling services online
- Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
- Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included
- Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances
- Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate
Additional job requirements and responsibilities would be discussed during the interview process.
Salary : $125
