What are the responsibilities and job description for the Customer Service Representative position at SEW-Eurodrive?
About the RoleBasic Purpose : Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.Pay : $20-$22 / hourShift : 1stTop Skills & Abilities for this role :
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- Must be able to prioritize and manage time effectively.
- Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog info
- Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
- Ability to learn and utilize the computer and work within the SAP Mapics System.Top Actual Tasks in this role :
- Be available as assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
- Obtain required information and respond when necessary to complete action on inquiries / requests received.
- Complete appropriate paperwork and associated computer data / order entry to accomplish required actions.
- Provide assistance to other employees in a businesslike and professional manner as required.
- Edit orders accurately for input into SAP / Configurator.Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.A 10% shift premium is paid for 2nd and 3rd shift positions.SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!There is no monthly premium required for Employee's coverage :
- Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage $125 annual reimbursement for purchase of eligible vitamins & minerals
- Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
- Disability - Includes both Short Term Disability and Long Term Disability
- Flexible Spending Account (FSA) for Medical and / or Dependent Care Made available annually during open enrollment
- Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
- Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
- Holiday Pay - Twelve (12) paid holidays per year
- Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
- Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
- Paid Parental Leave - To assist and support new parents with balancing work and family matters
- Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
- Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
- Counseling Resources - Easy and convenient access to professional counseling services online
- Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
- Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included
- Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances
- Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rateAdditional job requirements and responsibilities would be discussed during the interview process.
Salary : $125
