Seward Community Co-op-Friendship Store

Job Description

Manager On Duty

Union wage scale $21.40 - $22.90 per hour based on previous years of experience. 

Purpose: To ensure excellent, proactive customer service, smooth store operations, superb physical plant maintenance, safety and security for all during store hours

 

Status: Full-time. Reports to the Assistant Store Manager

 

Pay Level: V

 

Responsibilities:

 

Customer Service

·                     Ensure excellent customer service

·               Greet customers and assist with product, navigation, and other questions

·   Assist departments as needed

o        Provide support for front line staff throughout the store during business hours

o        Cover for missing employees when possible

o        Work with all staff and provide guidance and direction as required

o        Provide tools and equipment to staff, BOD, Demo vendors, Classroom support

o        Help staff with complex customer interactions

·   Direct and coordinate the work of Parking Lot Attendants and Housekeepers

o        Assist with questions, dilemmas and problem solving as issues arise

·   Facilitate customer, staff and vendor transactions

o        Attach Dero Zap Tags as requested

o        Assist customers with bike tools, loaner locks, auto problems 

o        Direct, coordinate and communicate service vendor activity

 

Operations and Maintenance

·   Ensure store is opened and closed following security procedures and department protocol

·   Ensure smooth operation of store during business hours

·   Keep the grounds and parking lot clean, safe, efficient by:

o        Removing  litter

o        Removing snow, ice and slush from sidewalks, bus stop and curbs

o      Assist Parking Lot Attendants direct traffic and assist with or intervene on problems as they arise

·   Monitor Help Desk tickets to effectively manage repair and service requests by departments

·   Schedule repair and maintenance work coordinating with department needs

·   Work with service vendors to maintain inventory of store supplies, such as:

o        Rugs, linen, paper products, waste bags

o        Work with service vendors to maintain store and equipment in excellent condition

o        Troubleshoot equipment breakdowns and call vendors for repair and maintenance

o        Assist vendors identify and resolve equipment and building problems

o        Communicate necessary maintenance work scheduled to all impacted staff

o      Ensure service vendors check in to perform service and check out with MOD re: work performed

·   Manage waste stream for effective and conscientious removal of recyclables and trash

·   Monitor waste corral for excess debris, unsafe conditions, efficient use of space and effective waste removal schedules and maintain our waste log

·   Train all staff in accurate waste stream management, including proper;

o        Composting

o        Comingle and paper recycling

o        Cardboard compacting

·   Ensure clean, orderly store during shifts

·   Assign staff lockers, mailboxes as requested and ensure areas are cleaned out as staff moves on

·   Help staff maintain a clean, safe environment by routine cleaning of employee refrigerator, freezer and other public space, such as the breakroom, coat room, quiet room and meeting rooms

·   Coordinate work of housekeeping staff

o        Ensure spills and other hazardous conditions are resolved

o        Ensure routine and weekly scheduled tasks are completed

·   Check food storage cooler temps at least three times daily to ensure proper function

·   Ensure coolers are equipped with visible thermometers

·   Produce and test in-house Anolyte and Catholyte cleaning solution

o        Ensure sanitizer is potent and effective in food prep areas

o        Alert food prep staff if sanitizer equipment fails to produce effective product

o        Maintain logs for these tasks

·   Training duties may include:

o        Developing materials and practices for training Operations/all staff

o        Policy, procedure and waste stream management orientation training for all new hires

o        Store Security Training for all staff

 

Safety and Security

·   Develop, renew and present Store Security Training required for all new hires

·   Review and develop emergency response plans for all foreseeable threats, including:

o        Fire and evacuation

o        Severe weather threat

o        Power outage

o        Emergency Store Closure

·   Manage the Floor Warden Program

o        Update and refresh orientation to Floor Wardens semi annually

o        Continue training new Floor Wardens as they assume new positions

·   Ensure safety of staff and customers

o        Assist staff travel to parked cars as requested

o        Alert staff to current neighborhood security threats

o        Provide basic orientation to safe navigation of urban streets

·   Maintain store security during shifts, including intervening and/or resolving conflicts with customers

·   Coordinate with Customer Service Staff security alerts to effectively intervene/communicate with parties of interest

·   Coach CS Staff, FE Staff and all store staff to assist MODs with security protocols

·   Review security camera footage to assist resolving questions following camera policy

·   Ensure security alarm system is operational and turned on at close

o        Respond to overnight alarms, as requested

o        Maintain an accurate alarm code list

·   Provide feedback to department managers regarding safety and staff issues

·   Maintain and facilitate Store Safety Committee per MN/OSHA regulation

·   Attend all Manager on Duty meetings

·   Other responsibilities as directed by Assistant Store Manager

 

Qualifications:

 

Essential

·               Ability to motivate and inspire employees

·               Excellent communication and customer service skills

·               Thorough understanding of store operating procedures and policies

·               Adaptability, sound judgment  and creative problem solving ability

·               Flexibility in availability, including evening and weekend hours

·               Regular, predictable attendance

·               Familiarity with Microsoft Office products

·               Written and spoken English proficiency

·               Ability to resolve conflicts and diffuse tense situations

·               Training experience a plus

 

Functional

·               Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

·               Bend and lift loads, not to exceed 50 pounds.  Push and pull carts weighing up to 100 pounds.

·               Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

·               Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

·               Ability to operate equipment such as: rotisserie, Robot Coupe, food processor, shrink wrap machine, manual and/or electric scales, recalibrate and read thermometers, convection oven, stove, knives and commercial dishwasher.

·               Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

·               Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.

·               English proficiency

·               Must have valid driver’s license on file if driving between locations for support

 

Preferred

·                  Multilingual a plus

·                  Demonstrated ability to work with customers and co-workers from various cultural backgrounds

 

Salary : $21 - $23