What are the responsibilities and job description for the Parts Advisor - Chrysler Dodge Jeep Ram position at Sewell Chrysler Jeep Dodge Ram?
Parts Advisor - Chrysler Dodge Jeep Ram
The Sewell Family of Companies is seeking a Parts Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our client's parts needs. As a Parts Advisor the individual will act as a principal contact between the parts department and retail counter customers for the sale of parts and accessories. To be successful in this role, the individual must be able to work effectively in a team environment. The individual must also communicate clearly with team members and guests to contribute to our goal of providing customer satisfaction and maximizing parts sales at the dealership.
Job Responsibilities:
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answer phone calls, providing price quotes and any additional information
- Retrieves and fills orders from stock
- Properly input lost sales into the inventory control system
- List and price out parts on counter tickets
- Provide the necessary information for special orders to the inventory control clerk if a part is not in stock
- Maintain the special-order parts inventory in a clean and organized manner
- Maintain records of all special-order parts and notifies the service advisor and the customer when special ordered parts have been received
- Maintain a customer backorder file
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Participate in conducting a perpetual inventory
- Help maintain parts catalogs, price schedules, and other technical information and bulletins
- Keep work area clean, free of debris, and safe by putting away loose stock
- Perform other duties and tasks as directed by management
- Maintains professional discretion
Schedule: Monday through Friday, 7:30am-6pm and some required Saturdays
Skills & Requirements:
- High school diploma or GED
- Valid driver license and acceptable driving record
- Background and drug screening
- Ability to multitask
Qualifications:
To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered.
Benefits:
Full-time team members are eligible after a provisional period. The Sewell Family of Companies offers a comprehensive benefit selection to include medical, vision, and dental insurance; supplemental insurances including additional life, 401K retirement savings; continuing education and training.
Additional benefits for full-time team members include company-paid life insurance, company-paid short-term disability, and paid time off.
About Our Organization:
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.
Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
