What are the responsibilities and job description for the Receptionist - First Impressions Team, Ford Lincoln position at Sewell Family of Companies?
Job Description
Receptionist - Ford Lincoln F.I.T.
The Sewell Family of Companies is seeking a receptionist who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.
Salary: $15.00 - $18.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Tuition Reimbursement
Career Growth Opportunities
Retirement Plan
Responsibilities
Roles & Responsibilities:
Greet customers at the front desk/cashier counter in a pleasant and professional manner
Maintain a friendly and helpful attitude when answering phones
Compute customer bills
Receive customer cash, checks, and credit card payments; record amount received.
Issue accurate receipts to customers
Provide cash refunds or credit memorandums to customers for returned merchandise
Operate cash register
Reconcile cash drawer daily
Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
Maintain and file repair orders, parts invoices, and rental forms; list missing documents
Close all open invoices
Assist service and parts department with telephone coverage
Provide clerical and secretarial assistance to parts and service departments
Work with the department manager to keep products, services offered, their features and value, and any price changes current
Maintains a professional discretion
Maintains a clean and organized work area
Perform other duties as assigned
Schedule: Monday through Friday, and rotating Saturdays - 7:30am-6:00pm
Requirements
Skills & Requirements:
High school diploma or GED
Valid driver license and acceptable driving record
Background and drug screening
Ability to multitask
Outstanding customer service skills
Company Description
Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!
Salary : $15 - $18
