What are the responsibilities and job description for the Service Advisor - Ford Lincoln position at Sewell?
Description
Service Advisor - Ford Lincoln
Sewell has a new opportunity for an Assistant Service Manager, responsible for providing top notch service while accommodating our clients repair and maintenance needs at the dealership. We are looking for a team player with amazing people skills. This role will be facilitating the entire service process for the guest, while communicating with the technicians, management, and sales department, to ensure the most efficient, quality, and memorable experience.
Schedule : Monday - Friday 7 : 15 a.m. - 6 : 00 p.m. & alternating Saturdays.
Job Responsibilities :
- Greet each customer in a prompt, courteous manner 100% of the time
- Schedule appointments & manage client's vehicle repair process via the dealership management system.
- Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately
- Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed
- Obtain customer and vehicle data. Secure method of payment
- Test-drive the vehicle with the customer if there is any question as to the nature of the problem
- Provide estimates of labor and parts. If cost cannot be determined, leave open and contact customer later for approval
- Obtain customer's signature on Repair Order
- Set a time with the customer when they will be called to discuss the status of their vehicle
- Obtain accurate customer contact information.
- Follow up progress of each Repair Order with assigned technician
- Contact customer by telephone regarding changes in the estimate or time promised.
- Record changes on Repair Order in approved fashion
- Deliver vehicles to customers and answer any questions.
- Review work performed and explain charges or coverage
- Advise the customer of future maintenance or repair needs
- Ensure all needs were met; ask if there is anything else that can be done.
- Explain the survey they will receive and the importance of it.
- Attend training classes and meetings.
Qualifications :
In order to be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver's license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered.
About Our Dealership :
Sewell strives to be a place where people Love to work and Love to do business. At Sewell, we recognize the value of continuous growth. We believe every member of our team has unique talent and we are committed to helping them reach their full potential. If you're looking for a team that can help you reach new heights, complete the application.
Benefits :
Full-time team members are eligible after waiting period)
Benefits include medical, vision and dental insurance, 401K retirement savings plan and company paid life insurance. Company paid short term disability, company paid TeleDoc and paid time off. Company paid continuing education and training, our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
