What are the responsibilities and job description for the Service Advisor - Ford Lincoln position at THE SEWELL FAMILY OF COMPANIES INC?
Service Advisor - Ford Lincoln
The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.
Roles and Responsibilities:
- Greet each guest in a prompt, courteous manner 100% of the time
- Schedule appointments and manage vehicle repair process via the dealership management system
- Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately
- Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion
- Obtain customer, vehicle data, and method of payment
- Test-drive the vehicle with the customer to ensure proper operation
- Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval
- Obtain customer signature on repair order
- Schedule a time with the customer to discuss the vehicle status?
- Obtain accurate customer contact information
- Follow up on the progress of each repair order with the assigned technician
- Contact the customer by telephone regarding changes in the estimate or time promised
- Record any changes on the repair order in approved standards
- Deliver vehicles to customers and answer any questions or concerns?
- Review work performed and discuss charges or coverage
- Advise the customer of future maintenance or repair needs
- Ensure all needs are met and ask if anything else can be done?
- Explain the survey the customer will receive and its importance
- Attend training classes and meetings as needed per Sewell standards
Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays
Skills and Requirements:
- High school diploma or GED
- Valid driver license and acceptable driving record
- Background and drug screening
- Ability to multitask
