What are the responsibilities and job description for the Receptionist - BMW position at Sewell?
Description
Receptionist - BMW :
The Sewell Family of Companies is seeking a Receptionist who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.
Job Responsibilities :
- Greet customers at the front desk / cashier counter in a pleasant and professional manner
- Maintain a friendly and helpful attitude when answering phones
- Compute customer bills
- Receive customer cash, checks, and credit card payments; record amount received.
- Issue accurate receipts to customers
- Provide cash refunds or credit memorandums to customers for returned merchandise
- Operate cash register
- Reconcile cash drawer daily
- Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
- Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
- Maintain and file repair orders, parts invoices, and rental forms; list missing documents
- Close all open invoices
- Assist service and parts department with telephone coverage
- Provide clerical and secretarial assistance to parts and service departments
- Work with the department manager to keep products, services offered, their features and value, and any price changes current
- Maintains a professional discretion
- Maintains a clean and organized work area
- Perform other duties as assigned
Schedule : Monday through Friday, and rotating Saturdays. 40 hours / week.
Qualifications :
In order to be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver's license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered.
About Our Dealership :
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.
Benefits :
Full-time team members are eligible after a provisional period)
Benefits include medical, vision, and dental insurance; 401K retirement savings; company-paid life insurance, short-term disability, TelaDoc, continuing education and training; and paid time off. Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
