What are the responsibilities and job description for the Service Advisor - BMW position at Sewell?
Description
Service Advisor - BMW
The Sewell Family of Companies is seeking an Assistant Service Manager who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As an Assistant Service Manager, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.
Job Responsibilities
- Greet each guest in a prompt, courteous manner 100% of the time
- Schedule appointments and manage vehicle repair process via the dealership management system
- Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately
- Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion
- Obtain customer, vehicle data, and method of payment
- Test-drive the vehicle with the customer to ensure proper operation
- Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval
- Obtain customer signature on repair order
- Schedule a time with the customer to discuss the vehicle status
- Obtain accurate customer contact information
- Follow up on the progress of each repair order with the assigned technician
- Contact the customer by telephone regarding changes in the estimate or time promised
- Record any changes on the repair order in approved standards
- Deliver vehicles to customers and answer any questions or concerns
- Review work performed and discuss charges or coverage
- Advise the customer of future maintenance or repair needs
- Ensure all needs are met and ask if anything else can be done
- Explain the survey the customer will receive and its importance
- Attend training classes and meetings as needed per Sewell and BMW standards
Schedule : Monday through Friday 7 am. - 6 pm., and alternating Saturdays.
Qualifications :
In order to be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver's license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered
About Our Dealership :
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.
Benefits :
Full-time team members are eligible after waiting period)
Benefits include medical, vision and dental insurance, 401K retirement savings plan and company paid life insurance. Company paid short term disability, company paid TeleDoc and paid time off. Company paid continuing education and training, our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
