What are the responsibilities and job description for the Customer Account Manager / Project Manager position at Seyer Industries Inc.?

Job Description

We are looking for a Customer Account Manager / Project Manager!

WE OFFER GREAT BENEFITS!

A trimester (four-month period) monetary incentive based on meeting standard operating margin and inventory turn goals while meeting delivery and quality commitments.
Start accruing vacation from day one! Accrued each pay period, you will receive 80 hours of paid time off in your first year. Begin accruing three weeks of vacation upon three years of service.
Anniversary paid day off awarded each year.
Nine (9) paid holidays including the day after Thanksgiving, Christmas Eve, and New Year's Eve.
Complete benefits package including Health, Dental, Vision, and Voluntary Life.
Benefits Paid 100% by Seyer Industries : HealthiestYou (Teledoc services), Basic Life Insurance, Accidental Death and Dismemberment, Employer Assistance Program (EAP), Short-term disability, Long-term disability, and Parental Leave.
401(k) with employer match - Seyer Industries will match 100% of the first 3% of pay you contribute to the plan; plus 50% of next 2% contributed.

Working at Seyer Industries isn't like working at other manufacturing companies. Our commitment to employee engagement, collaborative spirit, emphasis on achieving results, dedication to continuous improvement, and high expectations offer a different culture. At Seyer Industries, our annual average turnover rate is mind-blowingly low at 7% (the industry average is 40%). And there is a good reason why our average tenure is 9 years - people that come to work at Seyer Industries end up staying.

ABOUT SEYER INDUSTRIES

Founded in 1957, Seyer Industries is a small business located in St. Peters, Missouri, specializing in high-complexity machined parts and assemblies for the aerospace and maritime industries. Seyer is a turnkey supplier with extensive capabilities, including CNC machining, design engineering, mechanical assembly, chemical processing, painting, kitting, welding, and NADCAP-certified penetrant and magnetic particle inspection. Our team is comprised of individuals proudly committed to the objectives of quality and productivity.

Duties and Responsibilities :

Serves as the primary post-award contact with the customer, ensuring a successful business relationship for our company.

Responsible and accountable for managing cost, schedule, and contractual requirements for assigned projects.

Focus on preventing and resolving problems with projects and customers.

Identify and pursue growth opportunities with customers.

Create and manage project plans with attention to cost and schedule needs, and guide them to completion.

Use influence internally and with customers to achieve desired outcomes.

Prepare and present regular project review updates internally.

Monitor jobs and projects and provide regular updates to customer.

Analyze projects and customer relationships to assess risk (cost, schedule, technical, etc.), opportunities, and take corrective action when things are off track.

Coordinate personnel, schedule, and costs needs with other groups to accomplish objectives.

Communicate with excellence to our customers to ensure that their needs are understood and addressed.

Responsible for change order management, including cost and delivery impacts.

Recognized as the "Face of the Customer" within Seyer Industries, and the "Face of Seyer Industries" to our customers.

Requirements, Skills, and Qualifications :

3 to 5 years of experience in the manufacturing industry

Experience interfacing with customers (preferably in manufacturing)

Project Management experience

Excellent verbal and written communication skills

Positive attitude and ability to work with all personalities

Proficient in MS Office programs, Excel, Word, Access (Project a plus)

Self-motivated and takes initiative

Critical thinking and problem-solving abilities

Organizational skills

Business acumen preferred

Familiarity with drawings / blueprints is a plus

All job offers are contingent on the successful completion of a pre-employment drug test and background check.

EOE disability / veteran - We are an Equal Opportunity Employer and do not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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