What are the responsibilities and job description for the Customer Srvc Rep Trainee ( Part-Time) position at SFBCIC?
- Tentative start date: Monday, 3/31/2025
- Training will be a combination of in-person and virtual sessions. It's a requirement to report to the office on selected training days for in-person sessions.
- Candidates must be available to attend a 4- 6 week training course, Mon – Fri, between hours of 8:30 a.m. and 12:30 p.m.
- Candidates must have reliable broadband Internet service and a home environment conducive for working remotely.
- Availability: must be available to work weekdays between the hours 9:00am-6:00pm, an 8- hour shift on Saturdays between the hours of 10am-10pm and a 4 -8 hour shift on Sundays between the hours of 7am -5pm for an average of 15-25 hours a week. Weekly schedules are posted 2-3 weeks in advance.
- Occasionally, a 4-hour shift may be scheduled between the hours of 5:00 p.m. and 10:00 p.m. during weeknights based on business needs and availability.
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Essential Functions |
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Offer excellent customer service and attention to all callers. |
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Keep active, detailed knowledge of updated policies and procedures regarding customer call center rules and regulations |
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Take accurate information from policyholders, agents and other parties to complete claims for submission |
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Transfer calls to appropriate destinations. |
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Efficiently and effectively use multiple operating systems. |
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Additional Responsibilities |
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Other duties and responsibilities as assigned. |
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Regular and predictable attendance required. |
Required Qualifications:
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Education |
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Education Level |
Education Details |
Req |
Pref |
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H.S. Diploma |
G.E.D. accepted |
X |
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And |
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Other |
Intro to Insurance and INS designation (to be attained after hire) from IIA |
X |
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